Borough of Telford & Wrekin

Fraud Referral Guidance

Guidance for anyone making a fraud referral
We have listed the questions that you should bear in mind when contacting us to report a suspected fraud.
These are designed to enable you to give us as much information as possible to get a positive end result.

The claimant:
  • Can you describe the person you are reporting? (Height, weight, hair (colour and style), any distinguishing features, glasses.)
  • Do they own a vehicle?
  • What make, colour, registration number is it?
  • Where is it parked? (This is particularly important if we have to conduct surveillance - it is very useful to know where the vehicle is kept.)
  • If they are working, do you know where they work?
  • If details of employer not known, what time does the person leave home for work?
  • How do they get to work? (Own vehicle, are they collected, do they walk, catch the bus, cycle?)
  • If they are collected, what vehicle picks them up?
  • What time do they leave for work, and return home?
  • What days do they work?
  • Do they wear a uniform for work?
  • How long have they been working?
  • Do they have undeclared capital?
  • How much do they have?
  • Where is it? (Which bank, building society etc.)
  • How do you know?
  • Are you prepared to give your name and contact details? (We will not tell the person who reported them, but it may be that you have further information, and talking to you may assist our enquiries).

People living with claimant:

  • If they have someone living with them, what is the persons name?
  • What is the relationship? (Living together, lodger.)
  • Does this person work, if so, where?
  • If details of employer are not known, what time does this person leave for work? How do they get to work? (Are they collected, do they walk, catch the bus, bicycle?)
  • If they are collected, what vehicle picks them up?
  • What time do they leave for work, and return home?
  • What days do they work?
  • Do they wear a uniform for work?
  • How long have they been working?
  • Do they own a vehicle?
  • What make, colour, registration number is it?
  • Where is it parked? (This is particularly important if we have to conduct surveillance-it is very useful to know where the vehicle is kept.)


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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.