Home Visit
The council's Benefits Team can now visit customers at home to
complete required claim forms and record legally required proof to
support the claim.
This information is transmitted there and then using wireless
technology to the council's computer system, allowing any benefit
entitlement to be calculated while the council officer is still in
the resident's home.
The new system is much quicker than paper claim forms and
traditional processing methods.
Anyone wishing to make a new claim for housing and/or council tax
benefit should contact Telford & Wrekin Council on 01952
383838. Some initial details will be taken to decide whether the
claim can be processed best by a home visit and if so, a time for
the visit will be agreed with the customer.
Complete an Application Form
Or apply in writing using our claim form for Housing Benefit and/or
Council Tax Benefit.
Click here to download a copy of the claim
form
Return you application form to:
Telford & Wrekin Council
PO Box 249
Civic Offices
Telford
TF3 4LP
When completing the claim form, you must ensure that you answer
every question on the form, and provide all of the evidence
required to support your claim. Failure to do so will delay the
payment of any benefit to which you may be entitled.
The documents that you give us to support your claim must be
original documents. Photocopies and faxes are not acceptable. These
documents will be returned to you once we have taken copies.
The documents indicated below are the minimum we will need to
see. Depending on your individual circumstances we may ask you to
provide additional information.
Identity
We must confirm yours, and your
partner's, identity. We can usually do this from two of the
following documents:
- Birth certificate
- Passport
- Driving licence showing your address
- Utility bill for your current address, such as gas, water,
electricity
- Benefit payment book or entitlement letter
- National Insurance number card
- Rent book, rent card or tenancy agreement
- Bank or building society statement
- Medical card with NHS number
- Marriage or adoption certificate
- Membership card of a trade union
- Divorce, annulment, or separation document
- Life assurance policy
- Credit or debit card, cheque guarantee or other bank card (cannot
be photocopied)
- Building industry sub-contractor's certificate
National Insurance Number
Your National Insurance Number (NINO) is made up of a series of
letters and numbers. The Department for Work and Pensions (DWP)
issues this number to you. You can usually find this number on the
following documents:
- National Insurance number card
- P45 (given when you leave a job)
- P60 (annual tax statement)
- Wage or salary slips
- Benefit payment books or a letter from the DWP
Other documents
We also need to see suitable
documents to confirm any income, benefits or savings that you have
entered on the claim form. The form tells you what will be suitable
documents.
Claim as soon as you can
It is important that you make a claim for benefit as soon as you
can. Any entitlement to benefit is usually awarded from the Monday
after we receive your claim form. Please do not delay sending in
your claim form if the documentary proof is not available at the
moment. Send in your claim form now, but please send us the proof
within 1 month of posting your form, as we cannot work out your
benefit without it.
Our Customer Contact Centre staff will always be happy to advise
you about any aspect of claiming Housing Benefit or Council Tax
Benefit. Please ring 01952
383838. |