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Trading Standards, the 'consumer watchdogs' of the
council, are the link between consumers and businesses where there
are problems with faulty, dangerous, misdescribed or mispriced
goods or services.
The range of functions undertaken by Trading Standards includes
:
- Age restricted sales (alcohol, cigarettes, fireworks, videos,
butane lighter refills etc).
- Animal health and welfare, and diseases of animals.
- Consumer credit, hire purchase and moneylending.
- Counterfeiting and Copyright (CDs DVDs clothing etc).
- Environmental protection.
- Estate Agency and property misdescriptions.
- Food standards and composition.
- Licensing
- Misdescription of goods and services.
- Petroleum explosives and poisons.
- Pricing, price marking and overcharging.
- Product safety.
- Road traffic - unroadworthy vehicles and overloaded goods
vehicles
- Weights and measures - goods and equipment.
For information on our
enforcement policy.
In addition to these statutory responsibilities Trading Standards
provides a 'Consumer Advice' service, to help people to sort out a
wide range of shopping and consumer problems.
Our role in Business Advice is to enable local businesses to comply
with current trading and commercial law and to maintain consistent
enforcement throughout the region, and to provide a national single
point of contact for all
'home
authority' businesses.
Trading Standards is a quality marked member of the Telford and
Wrekin Community Legal Service Partnership and a member of the
Telford and Wrekin Consumer Support Network.
Contact us:
If you have a general enquiry or wish to make a complaint about
something you have bought you will find details of how to
contact
us.
Our advice leaflets and Frequently Asked Questions section will
answer many questions, but if you cannot find the answer to your
query here or from our on-line leaflets, you can contact us for
advice and assistance at:
Darby House
P O Box 214
TELFORD
TF3 4LE
Consumer Advice - 08454 04 05 06
(operated by Consumer Direct)
Business Advice & Reception - 01952 381999
Or email us at
tradingstandards@telford.gov.uk
Opening hours: Monday to Friday 09.00 -
17.00 |