Advice to consumers

This service is provided in partnership with Consumer Direct West Midlands. Consumer Direct is a government funded initiative to provide first step information and advice to telephone callers across the Midlands. Advisors will usually be able to give an immediate answer to a problem. In more complex cases, or where a consumer reports a potentially criminal offence, they will pass the details to Trading Standards for further advice and investigation.

In certain cases, Trading Standards may be able to negotiate with a trader on your behalf. We can also provide advice and assistance to help you take your claim to the small claims court.

To view our leaflet 'How can Trading Standards help you' click here:

Shropshire, Telford & Wrekin Trader Register:
Have you ever needed to find a reliable trader to do home improvement work, but don't know where to start? Click here for details of our Trader Register Scheme.

To view our consumer advice leaflets click here.

To view our 100 FAQ's click here:

For more information on consumer advice.

Phone:

Consumer advice : 08454 04 05 06
(operated by Consumer Direct)

Business Advice & Reception : 01952 381999

Fax: 01952 381993

Opening hours:
Trading Standards: Monday - Friday: 9am - 5pm
Consumer Direct: Monday - Friday: 8am - 6.30pm
Sat: 9am - 1pm

email:

tradingstandards@telford.gov.uk

Write to:

Trading Standards
Darby House
P O Box 214
TELFORD
TF3 4LE

Personal callers: To ensure that an appropriate officer and interview facilities are available, we recommend that you telephone our reception who will make an appointment for you.





Telford and Wrekin Trading Standards are a Legal Services Commission Quality Marked service. As part of the Quality Mark we are regularly audited, which includes monitoring of casework files to ensure compliance and continued quality of service.