| Trading Standards is a regulatory and enforcement
service of local government whose primary role is as a consumer and
commercial law enforcement and advice
service. | |
| Trading Standards, the 'consumer watchdogs' of the
council, are the link between consumers and businesses where there
are problems with faulty, dangerous, misdescribed or mispriced
goods or services.
The range of functions undertaken by Trading Standards includes
:
- Age restricted sales (alcohol, cigarettes, fireworks, videos,
butane lighter refills etc).
- Animal health and welfare, and diseases of animals.
- Consumer credit, hire purchase and moneylending.
- Counterfeiting and Copyright (CDs DVDs clothing etc).
- Environmental protection.
- Estate Agency and property misdescriptions.
- Food standards and composition.
- Licensing
- Misdescription of goods and services.
- Petroleum explosives and poisons.
- Pricing, price marking and overcharging.
- Product safety.
- Road traffic - unroadworthy vehicles and overloaded goods
vehicles
- Weights and measures - goods and equipment.
For information on our enforcement policy:
In addition to these statutory responsibilities Trading
Standards provides a 'Consumer Advice' service, to help people to
sort out a wide range of shopping and consumer problems.
Our role in Business Advice is to enable local businesses to
comply with current trading and commercial law and to maintain
consistent enforcement throughout the region, and to provide a
national single point of contact for all
'home
authority' businesses.
Trading Standards is a quality marked member of the Telford and
Wrekin Community Legal Service Partnership and a member of the
Telford and Wrekin Consumer Support Network.
Contact us:
If you have a general enquiry or wish to make a complaint about
something you have bought you will find details of
how to contact us here.
Our advice leaflets and Frequently Asked Questions section will
answer many questions, but if you cannot find the answer to your
query here or from our on-line leaflets, you can contact us for
advice and assistance at:
Darby House
P O Box 214
TELFORD
TF3 4LE
Consumer Advice - 08454 04 05 06
(operated by Consumer Direct)
Business Advice & Reception - 01952 381999
Or email us at
tradingstandards@telford.gov.uk
Opening hours: Monday to Friday 09.00 -
17.00 | |
 |
| Please note - Some documents published before
1st December 2006 may contain incorrect contact
numbers. |
|