Contact us

Phone us:
The main Switchboard number at Telford & Wrekin Council is:
Phone: +44(0)1952 380000
Our opening hours are Monday- Friday 8.15am to 5.15pm
One of our customer services advisors will transfer your call to the relevant department.

Our 5 Top Customer Services numbers are:

• Council Tax & Benefits: (01952) 383838
• Maintaining the Environment: (01952) 384384
• Roads & Footpaths: (01952) 384000
• Planning: (01952) 380380
• Family Information Service (including Schools) (01952) 385385

Free Phones are available at 16 locations throughout the borough and allow customer to access council services by phone.

Contact us
via the Internet customer e-form
Or email us at contact@telford.gov.uk

If you have already contacted us via the web site and have a reference number you can track the progress of your request.

Comments, Compliments & Complaints
You can find out more about how to make a complaint, comment or suggestion about a council service or member of staff here.

Pop in and see us at any of our First Point Receptions

Civic Offices
Telford
TF3 4WZ

Darby House
Telford
TF3 4JA

First Point at Hadley
Gladstone House
High Street
Hadley
Telford
TF1 5NF

Alternatively you can use the A-Z of services page to find contact and address details for specific services.

Emergencies
In an emergency always dial 999. An emergency is a critical or life-threatening situation.

Contact details for emergency services in Telford and Wrekin and other sources of advice and guidance.

Information about the council's Emergency Planning Unit, including details about flooding and planning for major incidents can be found on the Emergency Planning page.

Other Useful Contact Numbers:

ShropDoc
Call 08450 20 21 31
Mon - Fri 6pm 7am / Fri 6pm - Mon 8am
Web site: www.shropdoc.co.uk

West Mercia Police
Emergencies : 999
Non emergencies 08457 444 888
Mincom 08456 000 303
Web site: www.westmercia.police.uk

Shropshire Fire and Rescue
Emergencies 999
Non emergency 01743 260200
Web site: www.shropshirefire.gov.uk

West Midlands Ambulance Service NHS Trust
Emergencies 999
Non emergency 01743 364061
Web site: www.wmas.nhs.uk

Electricity
Power failures - contact Central Networks on 0800 328 1111
Advice and details of other suppliers are listed on the Energywatch website: http://www.energywatch.org.uk/

Gas
Gas escapes and emergency: 24 hour service 0800 111 999
Website: http://www.nationalgrid.com/uk/

Water
Severn Trent 0800 783 4444 (including out of hours emergencies)
For Severn Trent's advice on bursts and frozen pipes.

Flooding
Environment Agency Floodline 0845 988 1188
The council's Emergency Planning Unit has information about flooding
Emergency Planning Unit 01952 381960.

British Telecom
Faults for residential customers 0800 800 151
Faults for business customer 0800 800 154
BT's on line fault reporting

Homelessness
If you require emergency advice outside normal office hours, please call the council's 24 hour "homeless" helpline on 01952 381925.

Telford Women's Refuge
If you have an enquiry, please contact 01952 381921 during office hours. If you are ringing outside office hours, ring 01743 246058 (note: this is a Shrewsbury number, but it is the right one to ring).

Environment Issues
For environment issues such as refuse collection, parking, transport, recycling and building control contact Environment & Regeneration on 01952 384384 email - envmaintcs@telford.gov.uk or the address is Environment & Regeneration, PO Box 212, Darby House, Telford. TF3 4LB.

Environmental Health
For advice on environmental protection, food safety, workplace safety and public health issues contact Environmental Health on 01952 381818, email: environmentalhealth@telford.gov.uk, or write to Environmental Health, PO Box 214, Darby House, Lawn Central, Telford,TF3 4LE.

Social Services Issues
In the event of an emergency please contact the Police, your Doctor (GP) or your local hospital for referral to Social Services.

Councillors
To contact your local councillor, find their details on the Council and Democracy pages.



Site Errors
We try to do our utmost to keep the site accessible to all. However we cannot guarantee that our site is error free at all times, so if you come across an error or a broken link on the web site please email the web team on webteam@telford.gov.uk.