Borough of Telford & Wrekin

Contact us

Find information about contacting the Council by email, phone, in person, or by post.
Telford & Wrekin Council's main office address is:

Telford & Wrekin Council
Civic Offices
Telford
TF3 4WZ

Our main number is 01952 380000.

Our five top Customer Services numbers are:

  • Council tax and benefits 01952 383838.
  • Maintaining the environment 01952 384384.
  • Roads and footpaths 01952 384000.
  • Planning 01952 380380 (building regulations 01952 384555).
  • Family information service (including schools) 01952 385385.

Opening hours for telephone enquiries are Monday to Friday 8am - 5.15pm. During public holidays, lines are closed for telephone enquiries. A voicemail message will inform you of re-opening hours and provide the emergency out of hours telephone number.

Our reception points:

First Point at Telford
St Quentin Gate
Town Centre
Telford
TF3 4JG

First Point at Hadley
Gladstone House
High Street
Hadley
Telford
TF1 5NF

Darby House
Telford Town Centre
TF3 4JA


We would love to hear from you. Please tell us when we do something well, when something isn't right, or if you have an idea or suggestion for us.

You can contact us in person by coming to one of our offices, or you can email, phone or write to us.

Our main email address for compliments, comments and complaints is customer.quality@telford.gov.uk

Write to us at:
Customer Quality Team
Lower Ground
Civic offices
Telford
TF3 4WZ

Phone 01952 382006 (Monday to Friday 8.30am to 5.15pm).
Minicom 01952 382500.

You can also provide feedback on this online form.

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If you come across an error or a broken link on the website, please email webteam@telford.gov.uk