Borough of Telford & Wrekin

Council promises

In August 2006 we took a list of concerns that you told us about and we made 5 promises that relate to the areas that concerned you. These promises are our contract with you, and you can judge our performance against them, by looking at our monthly performance figures.

You can call us on 01952 384384 to report any environmental issues. For potholes and other highway issues, phone 01952 384000 or report a problem.

See our current promises performance.

Pothole
Promise 1
We will make safe all reported dangerous potholes by the end of the next working day.
Target: 100%


Fly tipping
Promise 2
We will remove fly tips from council land within 2 working days.
Target: 100%


Refuse collections
Promise 3
We will complete 99% of refuse and recycling collections on the programmed day.
Target: 99%


Burnt vehicle
Promise 4
We will remove all dangerous and burnt out vehicles on public land within 24 hours of them being reported.
Target: 100%


Graffiti removal
Promise 5
We will remove all racist & offensive graffiti within 2 hours of it being reported.
Target: 100%




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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.