Borough of Telford & Wrekin

Integrated services for children and young people

We all want to see children and young people in Telford and Wrekin well cared for, safe, healthy, well educated, achieving their best, enjoying life, being good citizens and well able to contribute to the good of their community.
These goals are contained in government guidance (Every Child Matters) and the council and other agencies in the borough are working together, using shared practices, to bring about changes that will allow children and young people to develop their full potential and support families when and where they need it most.

As part of this process we want to ensure we meet the needs of all children as early as possible so that problems can be dealt with or support put in place to stop real problems developing. Integrated working practice guidelines are available to support all practitioners.

The first part of this process is a Common Assessment.
The common assessment is a simple and straightforward way of assessing a child's needs.

Your child will have a common assessment and information will be shared, with your agreement, with other professionals who may be able to help. The assessment will also help show if there are any other problems in the child's life or in his or her family that can also be solved - perhaps managing debt, dealing with housing problems or gaining grant support to improve the home.

The assessment only uses terms everyone understands and doesn't use jargon.

Once an assessment has been completed it may be your child's needs can be met by a single agency - such as your school, a health visitor or a youth worker. However if it is necessary for other agencies to get involved a Team Around the Child (TAC) will be called.


The Team Around the Child
This is the way professionals will get together with you to sort out what needs to be done to meet your child's needs. This supportive team will work together to plan co-ordinated support from relevant agencies. Because of the range of skills and knowledge on call, underlying issues can also be tackled which are often the root cause of problems.

The team's work includes:

  • Agreeing the needs of the child and family.
  • Agreeing the family support needs.
  • Supporting the child to meet their identified needs.

Arranging, if necessary, additional support from more specialist services.

  • Reviewing the support given to the child and family on a regular basis.

The membership of the team may change as the needs of the child and family change, but there will always be a lead professional to be the main support and contact for you and your family.

The lead professional
The lead professional will work directly with you and your family to build a trusting relationship and act as the key link between you and other professionals.

In Telford and Wrekin lead professionals have been health visitors, education welfare officers and primary headteachers, but school nurses, midwives, Connexions Workers and family support workers have acted as lead professionals too. What matters is that you feel comfortable working with your lead professional and you can choose who this should be if you wish.

Your lead professional will help make sure that actions agreed by the team (these will all be set out in a TAC Plan) take place and support you throughout the process. They will make sure you, your child and your family remain central to any decisions and that you have the information you need to make choices.

The team's work will also help you improve or develop new skills, such as managing your child's behaviour so they are better prepared for school, less likely to behave badly and disrupt other children and also learn more themselves.

Feedback from children, young people and parents so far has been very positive. They feel their own or their children's needs are being met more effectively and earlier, that known people are much easier to deal with than faceless organisations, and that they are building skills, confidence and knowledge and that things are happening and making a difference to their lives.

"'The Team Around the Child' enabled information to be shared once and I knew exactly who was doing what. If I have a problem I know who to contact and I now feel things are going to be sorted out. This is so different to how things were before, when you had to do everything yourself and didn't know who could help."
(Parent using and still in the process August 2005)

 

These better ways of working are already making a difference. Youngsters are doing better at school, and Telford and Wrekin has some of the most improved exam result in the country. Teenage pregnancy rates are dropping, more children and young people are involved in sports and leisure activities than ever before, re-offending rates are down, "looked after" children are doing better in many areas and more young people are staying on in post -16 education, with training and employment rates up too.

For more information on Beacon Status for Integrated Children's Services.


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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.