Borough of Telford & Wrekin

Integrated services for children and young people

We all want to see children and young people in Telford & Wrekin well cared for and safe, healthy, well educated, achieving their best, enjoying life, being good citizens and well able to contribute to the good of their community.

These are the five outcomes of Every Child Matters (government guidance). Agencies across the borough are working together, using new shared practices, to improve these outcomes for children, young people and their families. Telford & Wrekin has received two best practice Beacon Awards for its work in this area.

New Shared Practices

The Common Assessment Framework (or CAF)
is a new way of working with children and young people. It involves listening to you and your child to find out your child's needs, and what is working well in your child's life.

Agencies will get together with you and your child at a Team Around the Child (or TAC) meeting, to agree a plan of action with you, to make sure your child gets the right sort of help.

The CAF is voluntary - you and your child can choose to be involved.

The CAF will ensure that everyone involved with your child - such as teachers and health visitors - work together to support your child.

The CAF will help your child receive the right support at an early stage before their needs increase. As the CAF is a shared assessment, you and your child will not have to repeat the same story to lots of different workers and you will be supported by a lead professional throughout the process.

Leaflets for Parents & Carers and Child &Young People explaining the process in more detail are available.

There is a dedicated Integrated Service Manager (ISM) for your area who is supporting this new way of working. They are responsible for managing a multi-agency team of professionals who have lots of different skills and who may be able to help you. For more information contact:

South Telford 01952 585555
Central Telford 01952 385505
North Telford 01952 387186
Wellington 01952 385577
Newport 01952 385533



Other support groups that may be able to help you include:

Parent Partnership 01952 211434


More background information is available on our Beacon Resource Bank and follow the route to integrated children's services through the children's services link.




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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.