Borough of Telford & Wrekin

Burglar alarms

Burglar alarms provide a valuable service to the community. When they misfire on a regular basis, people's tolerance of the noise they create will become totally negative. By following some simple rules you can ensure that your burglar alarm remains effective in protecting your property.
When a burglar alarm is triggered, neighbours will respond positively and ensure that your property is safe. If the system repeatedly sets off the alarm, neighbours will ignore the alarm leaving your property vulnerable to burglars. When this happens the prolonged ringing of the alarm gives rise to intense irritation, often resulting in a complaint to the local authority.

If Environmental Health receive a complaint concerning a ringing burglar alarm it will be treated in the same way as any other statutory noise nuisance. The alarm's continued ringing will result in the service of a Part III, Environmental Protection Act 1990 statutory noise nuisance notice; this will require the householder to stop the alarm ringing within one hour. If you fail to comply with the notice the local authority has the powers to complete the works. The external bell will be disconnected and if the internal bell is causing a problem then the local authority will break into your premises to disconnect the internal alarm. All the costs involved in the disconnection will be recharged to you as the occupier.

Your house or factory will then be left without the protection of the alarm system.

What can I do to ensure the alarm does not cause unnecessary annoyance to my neighbours?
  1. Most alarm problems are caused by faulty or misplaced PIR sensors. These sensors work by detecting movement. If you site them so that curtains or plants are in their field of vision then movement of these items caused by the central heating will trigger the alarm system. Better quality PIRs will require a double trigger to activate the alarm.
  2. When the alarm is triggered and the bell rings there is an initial period when neighbours or the police will check that the premises are safe. It the alarm continues to ring after this period it will be providing no protection to the premises and causing annoyance to your neighbours. At this point the local authority can become involved in stopping any noise nuisance. To comply with the code of practice the alarm should have a timer fitted which silences the bell after 20 minutes. A properly designed system can reset itself if there are no further problems detected.
  3. If the alarm is triggered and the local authority becomes involved, all the costs incurred by the local authority will be repayable by you. These costs can be minimised by simply telling the local authority of two keyholders who can be contacted in your absence. If one of the keyholders can shut off the alarm then no costs will be charged to you. You can notify the local authority of the names of two keyholders by downloading the form and returning it to the address on the form. The service is available to householders and to factory/commercial premises occupiers. There is no charge for this service.


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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.