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Children and Young People - Statutory Complaints
Procedure
We think that listening to what
young people say is a good way of making our services better. We
want to know what children and young people like and don't like -
so we listen to their views. If we get things wrong we will always
do our best to put things right - and when we get things right we'd
like to know how we've helped.
Some problems can be sorted out just
by a child or young person talking to someone they trust, like
their social worker or carer, but sometimes this doesn't solve the
problem, so we have a complaints procedure for children and young
people to use. We also have a Rights & Representatives Officer
who can help with the 3 stage procedure.
Children and young people can get a
'
Listen to Me' leaflet from the following link or can contact us
at the email or postal address below and we will give them a full
response within 10-20 days.
Parents and Representatives -
Corporate Complaints Procedure
A parent or representative may want
to make a complaint on their own behalf about children's social
services - this may be where the child is very young or in some
cases where a young person doesn't agree with the complaint being
made ob their behalf, because the law states that we must have
consent of the young person to use the Statutory Complaints
Procedure.
You can get a complaint form from
any Social Worker, or at on of our offices. You can either fill in
a complaint form and send it to us, make your complaint over the
phone or by email, or pop in and see us.
C&YP Customer Services Unit
Civic Offices
PO Box 440
Telford
TF3 4WF
01952 385052
c&ypcomplaints@telford.gov.uk |