Social Care emergency duty team

Monday to Thursday 5pm to 9am. From 5pm Friday through to Monday 9am. Also during Bank and Public holidays

The service can be accessed via a call centre telephone 01952 676500.

Requests for assistance are taken by the call centre who then alert the duty social worker immediately. Requests are prioritised by the duty social worker. Although response times will vary, we aim to make an initial contact within 30 minutes.

The team consists of four experienced and qualified senior social workers. There is also a team manager to whom any comments or enquiries regarding the service can be addressed.
EmergencyDutyTeam@telford.gov.uk

Who can use this service?

We provide an emergency social work service for situations which arise out of normal office hours for:

• Children and young people
• Families and carers of all service user groups
• Older people
• People with mental health problems
• People with learning disabilities
• People with physical disabilities

We aim to respond to new situations which arise after offices close at 5pm each weekday through to 9am the next working day. These should be urgent situations needing a response that cannot wait until offices re-open. The service is limited to one worker on duty at any given time and we do not provide an alternative to the more fully resourced daytime services.

A leaflet about the EDT service can be downloaded by clicking on the link on the right.