The Community Care Assessment Process |
| Under the NHS and Community Care Act 1990 local councils
must follow these processes when deciding who should receive a
community care service. There are a number of stages, the main ones
are; | |
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We need to make sure that members of
the public know what services are available, how to get them and
what they can expect.
The directory is one of these pieces
of information and it lists other information that is available. It
is currently being reviewed and a new version will be avaiable in
the Spring 2007.
Assessment and Fair Access to services
This
means finding out through discussion what your needs are and
deciding whether your needs fall above the eligibility threshold
set by the council. This also decides whether or not you have a
right to a service. Carers also have a right to an assessment of
their needs.
Care Planning and Service Provison
This means agreeing with you how best to meet your needs, within
the resources available, and then helping you get the services you
need. This also applies if you are a carer.
We will regularly monitor the services provided and make sure that
they are meeting your needs. If your needs change we may complete a
reassessment. This also applies to carers.
Assessment and Fair Acccess to Services
Guidance from the Government under the title 'Fair Access to Care
Services' means that we have to set out the framework we use to
decide why some people are entitled to a service and others are
not. We call these Eligibility Criteria, and full details
about how they work are available on request from your social
worker or from any of the Social Services offices. Our first step
is to always assess your needs.
We assess needs by looking at how far you are able to live
independently. If your needs are above a certain level, Social
Services must by law provide a service to you.
The Fair Access Guidance sets out four levels of risk to a person's
independence. The highest level is "critical", followed by
"substantial", then "moderate" and finally "low".
We have set the threshold for eligible need at "substantial" and
above.
Even if your needs are below that level, and you are not
entitled by law to a service, we will still try to provide a
service if we can. We will discuss with you whether certain other
lower level assistance could be offered.
To contact one of our Social Services
offices
call the
Older People Duty Team
4th Floor C Wing
Darby House PO Box 214
Lawn Central
Telford TF3 4LE
Phone: 01952 381280
Email:
olderpeoplesteam@telford.gov.uk
or to link directly to the contact points for the other areas
within social care click on the link below
Mental
Health
Adults with
Learning Disabilities
Substance
Misuse
You can get a copy of the leaflet 'Am I entitled to care services' from the
link on the right.
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| Please note - Some documents published before
1st December 2006 may contain incorrect contact
numbers. |
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