Home care

• Personal care
• Meal preparation
• Help with medication

then we can arrange for staff from a registered agency to call on you and help you with these things. The details would be set out in your care plan.

All the agencies we deal with have to be approved by the council and registered with the Commission for Social Care Inspection (CSCI)

How you pay for homecare services

You are invoiced by our finance clerks from the Older People and Disability Business unit;

• The invoice is raised monthly and we only send out the invoice once you have been assessed and your contribution towards the care has been worked out. Your contribution all depends on your financial situation
• The invoice tells you how much care has been provided and a telephone number of the finance clerks should you wish to query the invoice.
• The invoices are raised during the same period that we receive the invoices from the home care provider.
• Invoices are raised a month in arrears.

You can pay the invoice by cheque, cash or by credit or debit card. You can call at the payments office in Civic Offices or any post office and pay by cash, cheque or postal order or you can use a debit or credit card if you prefer.

You can also send your cheque direct to Civic Offices or Darby House or you can phone 01952 383822 to pay over the phone. Alternatively you can ask for a payment card and pay your bills by installments.

For more details please contact one of our social care assessment officers on 01952 383820.