What we aim to do

• Promote independence and put service users at the heart of services.
• Value and involve staff and carers.
• Treat people fairly.
• Make the most of the resources available to us.
• Work closely with our partners (such as health or housing staff) for the benefit of the people who use our services.
• Regularly and openly review our performance.

We want to provide a care service for people in our area, as fairly as we can, with everyone getting what they need.

This is what we aim to do:

• Make sure that you have good information about our services, about where to ask for them and how to complain if things go wrong.
• Assess your needs promptly, and if possible we will try to get all the assessment work done in one go.
• Offer services to you and your carers, which keep you as independent as possible.
• In an emergency, find ways of offering you intensive services straightaway, to prevent the need for longer term care.
• When there are things that you have not been able to do, because of illness or a crisis, we will try to help you to be able to do them again.
• Give you whatever help you need to stay in your own home.
• Treat people fairly to make sure we meet the needs of those who require our help the most. We will do this by following the government's guidance 'Fair Access to Care Services'
• Assess your needs at no cost to you. If we give you a service however, we will ask you to pay towards it, in line with government regulations and advice. This helps us to be able to help more people.
• Give you a service to suit you.
• Our community is made up of people from a wide variety of cultural and ethnic backgrounds. We are trying to make sure that our staff­ group is made up of the same wide variety of people, and that our services meet everyone's needs, regardless of their background.