Borough of Telford & Wrekin

How to contact us regarding your Council Tax

Council Tax Enquiries

For further information or for any general enquiries about Council Tax please contact the office shown below by telephone, personal visit or by letter.

Customer Contact Centre: Telford (01952) 383838
There are a number of lines into the Customer Contact Centre, but they are often very busy, especially on Mondays. All calls are answered in strict rotation.

By Letter
You can write to us at the address below:
Telford & Wrekin Council
Revenues & Benefits Services
P.O. Box 249, Civic Offices
Telford, TF3 4LP

By Fax
You can fax your correspondence to us on Fax Number (01952) 383991.

By Email
You can email us at council.tax@telford.gov.uk

Hours of Opening
The Customer Contact Centre is open for enquiries:

Telephone enquiries - (01952) 383838
Lines are open:
Monday, Tuesday, Wednesday - 8.00 am to 5.45 pm
Thursday - 9.30 am to 5.45 pm
Friday - 8.00 am to 5.00 pm

Personal Callers
The Customer Contact Centre Enquiry Desk, Civic Offices, Telford is open Monday to Friday, 8.30 am to 5.15 pm

Appointment Service - Save Waiting
The enquiry desk at Civic Offices may be busy and waiting times may vary, depending on demand. To avoid waiting, please note we offer an appointment facility. Please telephone the Customer Contact Centre (01952) 383838 to make an appointment.

Cash Office
Our Cash Office at Civic Offices is open Monday to Friday, 8.30 am to 5.15 pm

Credit and Debit Card Payments
We accept Credit and Debit Card payments. You can pay in person at the above Cash Office, or by telephone:

The card payment line is (01952) 383977. This service is available 24 hours a day.

Minicom Service - (01952) 383976
Open the same times as normal lines.



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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.