Borough of Telford & Wrekin

Telford Women's Refuge - Information/Contact Details

The legal definition of domestic violence is:

"Any violence between current and former partners in an intimate relationship, wherever and whenever the violence occurs. The violence may include physical, sexual, emotional and financial abuse".

Telford Women's Refuge offers a safe place where any woman - with or without children - who is being ill-treated by her partner can live in a caring and supportive environment, free from fear.

The team based at the Refuge are also able to arrange a safe place to stay for male victims of domestic violence and their children.

The location of the Refuge is completely confidential
We also have a safe house in the community which can be used for women with large families, or boys over the age of 13 who are not allowed in the Refuge.

The Refuge accepts self-referrals (in other words, if you are a woman suffering domestic violence, you can refer yourself to the Refuge) and also referrals from other agencies. Wherever possible, the Refuge staff speak directly to the woman concerned to make sure that the Refuge is the best option for her.

When you contact the Refuge, we can offer you the following services:

  • An interview with a female Homeless Advisor
  • the services of an interpreter if your first language is not English
  • a 24-hour Homeless Helpline
  • the services of an intermediary (someone who can help you) if you have hearing or speech disabilities
  • easily-accessible offices if you have a physical or sensory disability

How do I contact the Refuge?
You can telephone the Refuge on 01952 381921 between 9.00 am and 5.00 pm, Monday to Friday.

If you are ringing outside office hours, you can contact the emergency Out of Hours Service (24/7 Careline) - telephone 01743 246058.
Note: this is a Shrewsbury number but it is the right number to ring.

How long can I stay at the Refuge?
You can stay for a short while or as long as you need - it all depends on your circumstances.



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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.