Borough of Telford & Wrekin

Homelessness - more information and advice

If you are homeless and need help to find somewhere to live, there are many ways in which we can help you.
These are:

  • a 24 hour Homeless Helpline (01952 381925)
  • a home visit if you need one
  • the services of an Interpreter if your first language is not English
  • someone who can help you if you have hearing or speech disabilities
  • wheelchair-accessible offices if you have physical or sensory disabilities
  • an interview with a Homeless Advisor of the same gender in cases of domestic violence. This means that if you are female and would like to be seen by a female officer, we can arrange this so that you feel completely at ease.

If you call our Homeless Helpline, we will arrange an appointment to see you within seven days.

If you are going to be homeless on the day that you ring us, or within the next 24 hours, please tell us when you ring. We will then make sure you are seen that day - this is called a 'same day emergency appointment'.



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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.