Borough of Telford & Wrekin

What is homelessness?

In most cases, we would say you are homeless if you have nowhere to stay or will have nowhere to stay in the next 28 days.
There is a legal definition of homelessness and if you contact us, we will ask you to provide us with information to help us decide what type of assistance we can provide for you.

When considering if you are homeless, we need to ask the following four questions:
  1. Are you eligible for assistance?
    Explanation: we need to know if you were born outside the United Kingdom because the help we are able to offer may depend on your status.

  2. Are you actually homeless?
    Explanation: we need to know if you have suitable accommodation available to you which it is reasonable for you to occupy.

  3. Are you intentionally homeless?
    Explanation: have you done something on purpose which has caused you to become homeless - for example, have you not been paying your rent?

  4. Are you in priority need?
    Explanation: the homelessness law says that certain households will be in 'priority need' which means that the council must provide certain services to this type of household.

Examples of people who are considered to be in priority need are:

  • applicants who are pregnant or who have dependent children
  • people who are vulnerable
  • those who have suffered an emergency such as a fire or a flood
  • aged 16/17 years old
  • homeless due to threats of violence likely to be carried out
  • some former prisoners and looked-after children

If you think that you may be homeless, please do not hesitate to call our Homeless Helpline. Our trained advisors will treat your call in the strictest confidence.

You can find the number for the Homeless Helpline by clicking on 'How to contact the Housing Service' on the right-hand side of this page.



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Please note - Some documents published before 1st December 2006 may contain incorrect contact numbers.
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For up to date contact numbers please refer to the Guide to Council Services.