Right Help – Right Time
We’re taking a new approach to the way we provide support and personal care.
Any one of us may need support at one time or another and we’d all like to think that the care we receive has been designed with us in mind.
We would like to help people build on their resilience to stay independent and remain in their community
To achieve that, we’re looking for people who can bring passion, commitment and new ideas.
As well as established providers, we welcome bids from charities and individuals as long as they meet certain criteria.
If you’re interested in bidding, the first step is to register with our Dynamic Purchasing System, even if you are already providing care and/or support services.
In 2016 Telford & Wrekin Council implemented a DPS for Support and Personal Care Services for Adults & Children. A DPS is similar to a traditional Framework Agreement where a list of accredited Providers is procured, but with more flexibilities, as follows:
- A DPS is always open for Providers to apply for accreditation.
- Providers can reapply with improved policies or processes should they be unsuccessful.
- The term of the DPS can be reduced or increased at any time with sufficient notice given to Providers.
- There is no limit on the number of Providers who can be accredited.
- Flexibility to adapt or add to the Service Specification and Categories while in use.
- A flexible approach to Tendering for either ‘spot‘ or ‘block’ requirements in shorter timescales.
- Utilisation of the Standard Selection Questionnaire for avoidance of duplication in accreditation.
This DPS is an Agreement for Support and Personal Care Services that works to The Authority Commitment Statement; Right Help, Right Time to Promote Independence. It is aligned to the national range of Government policies and initiatives for Support and Personal Care services and The Authority seeks Providers who are focussed on a whole family approach. The Specification covers all Support and Care in the Community, including all Children’s and Adults requirements, whether that be Support, traditional Domiciliary Care or Complex Care. We offer the opportunity for non CQC Registered Organisations to be accredited for provision of Support, where Personal Care is not necessary.
If you’re interested in bidding, the first step is to register, even if you are already providing care and/or support services. Please register your interest and follow the on-screen instructions. If you have any questions, there’s a Message Centre there for you to submit them.
If you require support to go through the process, we will arrange sessions at a local library to support potential bidders. If you would like to attend, please also use the Message Centre to indicate your interest.
Spot contract for domiciliary care
26 providers are on our framework, however a number of providers from whom we have purchased from during 2014 were not appointed to the framework. To avoid de-stabilising the provider market, and to facilitate service user choice the Council has developed a new spot contract for the purchase of domiciliary care.
The Council is working with providers not appointed to the framework to discuss options for transferring current purchasing to the new spot contract. View the terms and conditions and associated schedules.