In addition to our current service, from Monday 8 May 2017 customers will be able access a 'Fast track' service to request and receive copies of historic decision notices and plans (subject to permission granted by the plan owner/author) within two working days of receipt of payment.
Is there a charge?
Yes. Our charges are calculated for the retrieval of the information and processing of the request. Responses will be sent by email unless a specific paper response is requested, in which case this will be sent by post.
|Service level||Cost for search||VAT||Total cost*|
*Please note: additional postage costs will be added to the 'Total cost' if a paper response is requested.
Concessions may be available to Parish and Town Councils and local voluntary groups.
You are also able to view this information free of charge at our offices by appointment only. For more details please email firstname.lastname@example.org.
Making a request
All requests for copies of historic decision notices or plans should be emailed to email@example.com. If you require our fast track service you should include a telephone number so that we can contact you to confirm what information we hold and take your payment.
Standard serviceWe will acknowledge your email and you will receive notification within 20 working days, confirming if we hold the information you have requested or not. You will be issued with a reference number and a confirmed charge for processing your request. Upon receipt of your payment, your request will be processed and the requested information sent to you within 15 working days.
Please note: if we do not receive payment from you within 60 days of our confirmation we will cancel your request.
Fast track serviceWe will acknowledge receipt of your email and advise you by telephone, where possible, within one working day as to what information we hold in relation to your request and take the relevant payment from you.
Your requested information will then be sent to you within two working days.