In addition to our current charges and process, from Monday 8 May 2017 customers will be able access a 'Fast track' service to request and receive copies of historic decision notices and plans (subject to permission granted by the plan owner/author) within two working days of receipt of payment.
Is there a charge?
Yes. From 1 December 2017 there will be a change to the charges applied to our standard service. Our charges are calculated for the retrieval of the information and processing the request. For the completion of requests which will take more than 30 minutes to complete a further charge of £17 plus VAT will be applied for every subsequent 30 minutes or part 30 minutes taken to retrieve and process the information requested. Once we have confirmed we hold the information you have requested we will contact you with details of the cost to process the information requested, when we have received this payment we will continue with your request.
|Service level||Cost for search||VAT||Total cost*|
*Please note: additional postage costs will be added to the 'Total cost' if a paper response is requested.
Concessions may be available to Parish and Town Councils and local voluntary groups.
You are also able to view this information free of charge at our offices by appointment only. For more details please email email@example.com.
Making a request
All requests for copy of historic decision notices or plans should be emailed to firstname.lastname@example.org. If you require our fast track service you should include a telephone number so that we can contact you to confirm what information we hold and take your payment.
We will acknowledge your email and you will receive notification within 20 working days, confirming if we hold the information you have requested or not. You will be issued with a reference number and a confirmed charge for processing your request. Upon receipt of your payment, your request will be processed and the requested information sent to you within 15 working days.
Please note: if we do not receive payment from you within 60 days of our confirmation we will cancel your request.
Fast track service
We will acknowledge receipt of your email and advise you by telephone, where possible, within one working day as to what information we hold in relation to your request and take the relevant payment from you.
Your requested information will then be returned to you within two working days.