First Point Madeley

What we do

First Point Madeley is based at Madeley library. Madeley library and First Point provides customers with the opportunity to access a variety of services offered by Telford & Wrekin Council.

Residents can now visit for help, advice and information about wide range of council and partner services. A free phone is available to access Council Services and computers are available for free use by members of the public who may want to access services or search for job.

Services available

Revenues and benefits Council tax benefit, housing benefits, local housing allowance, second adult rebate and free school meals.
Concessionary travel and blue badge Concessionary travel and blue badge enquiries. Apply and renew your concessionary travel pass and blue badge.
Environmental maintenance Refuse collections, collections of bulky items, recycling collections, road sweeping, Litter, Grounds maintenance hedges/grass/ shrubs, street furniture/ fencing, waste management permits.
Antisocial behaviour Report: fly tipping, graffiti, noise, vandalism, rowdy inconsiderate behaviour etc.
CAB general and debt  advice Information and advice on welfare benefits,  employment issues, housing, relationship issues, consumer problem, immigration and nationality issues. Debt advice: Initial assessments and advice to ensure people are referred to an appropriate debt specialist. We have in-house specialist debt caseworkers and a specialist caseworker providing advice aimed at helping homeowners to continue living in and owning their own property, and advice on the 'Right to Buy'. Specialist advice on debt and welfare benefits is also available by referral, for clients that are eligible for legal aid. 
Council invoices and payments Payments can be made by debit/credit cards or cheques.

A BSL interpreter is also available to meet with customers at First Point.

Book an appointment

You can book appointments with a Citizens Advice Bureau (CAB) officer at First point Madeley on a Monday 10am to 2.30pm. Appointments to discuss council tax, housing and council tax benefit are also available from 10am on Tuesday.

Customers can also book an appointment for all services at First Point Telford, please contact 01952 380000.

Opening times

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday Closed
Thursday 10am - 6pm
Friday 10am - 5pm
Saturday 10am - 4pm
Sunday Closed
  1. First Point Madeley
  2. Contact >

How do you rate this page?