This process can be used for anyone who wants to make a complaint or raise concerns about the service they have received from Adult Social Care or about any actions or decisions they have made. You can ask someone to make a complaint for you as long as you give them consent to act on your behalf and they are acting in your best interest.
Complaints about matters which are not directly connected with Adult Social Care will generally be handled within the Council's corporate complaints procedure.
There is one stage to the complaints process. When a complaint is received, a Customer Quality officer will contact you and will explain how the complaint will be investigated. At this point a timescale for response will be agreed, this can be from 25 to a maximum of 65 working days. View more information on the Adult Social Care complaints procedure.
If you remain unhappy once the complaint response has been received, you have the right to approach the Local Government Ombudsman.
If you would like further information about the Adult Social Care complaints process please contact us.