Information held about you in social services records

Anyone receiving a service from Adult Social Services will need to give information about themselves and their circumstances.  This information helps us to make sure you are given the best possible advice, care or support.

We hold this information in both paper and electronic format.

The type of information we hold is:

• your name, address and date of birth
• who referred you for assistance and why
• what your needs are and
• what services are being provided

Under the Data Protection Act, you can apply to see the personal information that we hold.

No one else is entitled to see the information about you unless you give us permission for it to be given to them.

To apply to see your information you need to complete an application form.

We then have 40 days from receiving your request to make the information available to you.

For more information about seeing your information you can call the Customer Quality team on 01952 382006 or you can email customer.quality@telford.gov.uk

Download a leaflet explaining all about access to your personal records.