Website Improvements

We are currently developing the website to improve our information, the way you can find information and to deliver more services online allowing you to access those services in a way that suits you.

View details of the location of Southwater One - the home of our new First Point and library.

Out of hours and bank holiday contact numbers

Our normal opening hours for all services are 8.30am to 5.15pm. Please be aware that some services may start from as early as 8am and some do not start until 9am.

Should you need to contact us out of hours, or over a bank holiday, please use these contact numbers:

Service Contact number
Flooding 08451 559955
Homelessness, temporary accommodation 01952 676500
Street lighting and highways 08451 559955
Emergency - children's services 01952 676500 
Emergency - adult services 01952 676500 
Domestic violence (advice support) 0800 7831359
Police 999
Police non-emergency 0300 333 3000 
Princess Royal Hospital 01952 641222

Information on bank holiday refuse collection arrangements.

Alternatively, out of hours you can submit online enquiry form.

Or, you can email us at

We will acknowledge your request the next working day.

Last updated 14/02/2014

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The content of this page can be viewed in a British Sign Language (BSL) video, above.