Telford & Wrekin Council
Sunset over Edgmond

Frequently Asked Questions

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Q: I bought a washing machine 10 months ago, and it has now gone wrong. The shop has refused to do anything other than repair it. Am I entitled to a refund or an exchange?

Q: I have seen a CD player on sale in a shop that I want to buy. However, when I tried to buy it the manager told me it was the wrong price. Can I make the shop sell it to me at the displayed price?

Q: I bought a jacket for my daughter the other day, but when she tried it on she didn't like it. I thought I was entitled to have my money back, but the shop has said no, and will only exchange it or give me a credit note. Are they allowed to do this?

Q: I ordered a new bathroom from a local company, and they finished installing it yesterday. However, the quality of workmanship is very shoddy. Some tiles are chipped and coming off the wall, the bath panel has been dented, and the shower leaks. I haven?t paid yet. What are my rights?

Q: Recently my computer broke down. The repairer said it was the hard disk drive and fitted a new one, but a couple of weeks later the fault reappeared. I spoke to the manager who said I would have to pay for the second repair. Is this right?

Q: I ordered a bed from a shop, and was told that delivery would be within 6-8 weeks. The 8 weeks are almost up. If the bed isn?t delivered by then, can I cancel the contract and have my money back?

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