Recycling and waste FAQs

 

We are currently trying to maintain the normal level of collection services and are managing this with a reduced workforce. We are therefore unable to offer any additional collections (including extra side waste) as we do not have the capacity. Only waste that is contained inside your red top bin can be collected, if you have more waste than will fit inside your bin please store it safely until your next collection. Most households should have enough capacity to contain their waste in the recycling and rubbish containers provided as long as they are using all the services correctly.

View more information on to and how things can be collected.

We are currently trying to maintain the normal level of collection services and are managing this with a reduced workforce. With this in mind we are unable to offer any additional collections currently as we do not have the capacity. Most households have enough capacity to contain their waste in the recycling and rubbish containers provided as long as they are using all the services correctly. Tips for squeezing in more: blue bag - flatten, cut or tear paper/card into pieces the size of your blue bag, then secure it under your blue bag for collection; purple top bin - flatten and release any air in your plastic, squash your cans.

Details on what can be recycled in what container.

You have more waste than will fit inside your green bin please store until your next collection. Alternatively you may want to think about other tips for dealing with your garden waste e.g. not boxing off grass clippings from your lawn; grass clippings are good for lawns because they turn into natural fertilizer. A useful tip is to set your mower for a higher grass length and mow it little and often,this way you won’t get clumps of grass and your lawn will look better for it(the extra bit of exercise is also good for us all). Or why not try home composting. For more gardening tips and advice visit RHS website. Visit the Veolia website for composting advice.

We are doing everything we can to keep bin collections running as normal with a reduced workforce. We are therefore unable to offer any additional collections as we simply don’t have the capacity.

If you have more waste than will fit inside your green bin please store on your property until your next collection.

Flatten, cut or tear into pieces the size of your blue bag, then secure it under your blue bag for collection. If you find you are creating more paper and card recycling each week then please order an additional blue bag.

Flatten and release any air in your plastic, squash your cans – this will help create more room in your purple bin. Please make sure you are recycling the correct items in your bin, you can check what goes on our website.

The food caddy has a capacity of 23ltr which should be enough for most households, as this is a weekly collection service. Love Food Hate Waste is a really useful website with lots of tips and recipes for using up leftovers and reducing the amount of food that is wasted. More information on how to reduce food waste is available at love food hate waste website, if you do create more food waste than will fit in your outdoor caddy on a regular basis, you can order a second one  via our website.

Crews are doing everything they can to keep bin collections running as normal, but it is likely that services will be impacted because of staff shortages, due to sickness If your bin is missed please report it on our website.Please be patient once you have reported a missed collection, crews are doing their best in very difficult circumstances. Please also check our social media @TelfordWrekin as we will provide updates if any services have been suspended due to staff shortages.

No collections will be completed as normal, please ensure your containers are accessible from 7am on the day of your collection as timings may change.

No, Veolia is continuing to deliver containers, however the delivery times may be slightly longer than usual, so please bear with us and we will get them to you as soon as possible.

Our contractors are continuing to deliver containers, however the delivery times may be slightly longer than usual, so please bear with us and we will get them with you as soon as possible.

We ask you to think of others and not light bonfires during the current Coronavirus pandemic lockdown. The effects of bonfires at this time are likely to be much more serious and have a bigger impact at this time. The Coronavirus is known to cause serious respiratory problems, which could be made much worse if the sufferer is exposed to smoke from bonfires. It is important to be especially considerate at this time, when people are confined to their homes and unable to escape unpleasant fumes. Bonfires can also become out of control or cause accidents, creating extra pressure on the already busy emergency services.

We ask you to continue to manage your household waste in the normal way, using all of your recycling and rubbish collection services and store any DIY waste until the HRCs are operating as normal, they are currently open but we are expecting queues so please think carefully about whether you need to visit.

The Council will take enforcement action against any persistent offenders where bonfires cause an impact on neighbours. If you are experiencing problems with neighbours having bonfires during this time please report the problem.

We have temporarily suspended the bulky waste collection service to prioritise essential waste/recycling collection services (food, red top, garden and recycling). Staff have been redeployed to support these services. We will keep you updated of any changes via our social media channels @TelfordWrekin.

Households that are self-isolating should follow Government advice which states:

  • store personal waste such as used tissues and disposable cleaning cloths securely within disposable rubbish bags. Please do not place any of these items in your recycling containers as they will not be collected
  • place these bags into another bag, tied securely and keep separate from other waste
  • these bags should be put aside for at least 72 hours before being put in your red top bin
  • please do not take this waste to your local Household Waste and Recycling Centre Please dispose of your other household waste as normal. It is more important than ever to ensure that recycling is clean and dry, and that rubbish bags are all securely tied to help prevent spills and protect our collection teams and the public.

The health and safety of staff is our priority and collection operations are being carefully managed by our contractor Veolia. They are working within the practical requirements of the job and the individual needs of employees, Veolia is following Government advice and its own operational guidelines and taking all necessary steps to ensure the health of its workforce.

Veolia, our contractors for waste and recycling, take safety seriously and all crews have PPE including gloves and each cab has a supply of alcohol wipes to disinfect as required. All Veolia workers are classed as essential key workers to deliver public services as part of the infrastructure to keep the country running and the government advice is aimed at the general public. Other key workers such as NHS and emergency services cannot, in all circumstances, adhere to the 2m physical distancing rule because their work is also essential.

Crews have been instructed to ensure the highest hygiene possible, washing hands, cleaning the cab at the start, during and at the end of the shift. The alternative suspending all collection activities would produce a far greater health risk with uncollected waste for more people.

Face masks play a very important role in clinical settings, such as hospitals, but current Government advice is there’s very little evidence of widespread benefit from their use outside of these clinical settings to prevent the spread of Coronavirus.

Follow the COVID-19 guidance from the NHS.

Wash your hands before and after you present your containers. This will help protect you and the people you live with and the collection crews. This step is one of the most effective ways of reducing the risk of passing infection to others.

Store personal waste such as used tissues and disposable cleaning cloths securely within disposable rubbish bags. Please do not place any of these items in your recycling containers as they will not be collected.

Please try to keep your distance from the crews whilst they are collecting your containers and wait for them to move away from the area before going to collect your containers to assist with maintaining a safe social distance.