Skip to content

My Telford Upgrade

The My Telford website and mobile app are now available. To continue to use the My Telford mobile app, you will need to update to the latest version (2.0.0), and then reset your My Telford password. Please note a number of website forms are currently unavailable. For further information on available services, please click here .

Affordable warmth

Are you struggling to stay warm with the rising costs of fuel bills? If so, we are here to help and support you...


Senior woman warming hands by fire at home.

Our Telford Energy Advice (TEA) service offers free, impartial energy advice, bespoke to the individual circumstances of our residents.

Our friendly, dedicated team of experts can help with a range of queries, including:

  • general help and advice relating to energy efficiency and bills
  • help with tackling fuel debt and issues with energy suppliers
  • help accessing grants for insulation and heating improvements
  • home energy checks and free energy saving measures.

If you or someone you know needs advice and support, get in touch today!

Telephone: 0800 677 1952.
Email: tea@mea.org.uk.

Check if you are eligible for a home energy efficiency improvement grant...


Check if you are eligible for a discount or payment towards your energy bill...


Picture of money on a home radiator heater

Applying for local and national grants can be confusing!

So to make this easier for you, you can now complete our online expression of interest contact form and one of our dedicated Telford Energy Advice advisors will be in touch to guide you through what you are entitled to.

We know that many people in our borough continue to face financial hardship


One of our key priorities is to help those in fuel poverty and so we have developed an Affordable Warmth Strategy which aims to reduce the number of fuel poor households in the borough, raise energy awareness and provide support.