Private water supplies

Due to the current Coronavirus (COVID-19) pandemic, Public Protection will need to prioritise its work. Therefore, unfortunately some areas of the service will be operating at a reduced capacity.

Public Protection officers will endeavour to respond to your submissions as soon as possible.

We have a duty to monitor water quality from mains and private water supplies. Samples are regularly collected from private water supplies, high risk and approved food businesses and analysed for chemical (e.g. lead, iron, manganese NO2, ph) and microbiological (bacteria) composition.

The legislation used is made under the Water Industry Act 1991 and is called the Private Water Supplies Regulations 2009. This tells us the standards the water should be and how often we have to test the water, depending upon its use.

Visit the Drinking Water Inspectorate (DWI) website


Emergency water supplies

In the event of your private water supply failing you may be able to obtain an emergency supply from one of the contractors listed below. The list is not exhaustive and you may be able to find alternative suppliers.

The provision of alternative water supplies is outside the Council's control and we cannot accept responsibility for the acts or omissions of any independent contractor. You should check that the costs and service provided will meet your requirements.

Your household or business insurance policy may provide for reimbursement of costs, but it is essential to check this with your insurer.

Providers of emergency water supplies

This table displays contact details of companies that supply emergency water.
Company Telephone number
Swale Valley Water
Visit the Swale Valley Water website
01748 823106
Water Direct
Visit the Water Direct website
0845 3451725
Wincanton
Visit the Wincanton website
01249 710000

The water supply may be a bowser or larger mobile container. Costs vary, but a small (1000 - 2000 litre) bowser could cost between £300 and £500. Contractors may charge for refilling bowsers.

Some suppliers recommend that water should not taken from the bowser for drinking and food preparation after 48 hours on site, and you should follow any guidance given by the supplier.

Last updated: 04/06/2021 09:42

  1. Introduction
  2. Contact