Yes, we have practical safety arrangements in place that have meant we can re-open Hortonwood and Halesfield household recycling centres to help maintain the integrity of the whole waste collection and treatment network, reducing fly tipping and overloading kerbside collections.
There are restrictions in place, and we would remind residents to think carefully before they decide to visit our HRCs. As there are limits to the number of vehicles allowed on site at any one time, we expect there will be queues at times, so if you do have to visit, please be prepared to queue and be patient. View the queue for Halesfield HRC and view the queue for Hortonwood HRC to see if there is a queue at the entrance currently, however please note this changes quickly and will not show you the extent of the queue. Residents are asked to make full use of the kerbside collections to manage their waste/recycling.
We are following Government and industry guidance and have worked with Veolia to agree the best approach based on local conditions and within agreed safety guidelines. Safety is Veolia’s first priority and all site users are expected to follow these rules.
- Anyone who is self-isolating or has COVID-19 symptoms MUST NOT visit an HRC site
- Priority will be given to Telford and Wrekin residents - proof of address will be required for spot checking purposes.
- A strict limit to the number of vehicles allowed on site at any one time.
- Depending on the size of your vehicle, you may require an e-permit to visit our HRCs. This also applies to vehicles with trailers. View more information about E-permits.
- No trade or commercial waste will be accepted
- The public must respect the 2-metre rule both from staff and other site users
- Veolia staff will be unable to assist with unloading vehicles
- Pedestrians walking in with waste will not be permitted.
Each site is different and has its own set of guidance. Posters will be displayed explaining what this involves. Please pay attention to container labels and only put your recycling and waste in the correct container. Please do not use containers that have a barrier or signage saying, ‘not in use’. Please help reduce movement around the site and minimise the time for unloading by sorting your waste before you visit. HRCs operate a one-way system and site maps are available for Hortonwood here and Halesfield here. The maps will help you plan how best to load your boot so that you can dispose of items as you make your way around the sites.
Social distancing at 2m will be strictly enforced and operatives CANNOT assist the public at this time. So please do not bring any waste to a site that you cannot unload yourself. As a rule, only one person will be allowed to get out of the vehicle to unload however, exceptions will be made in certain circumstances and this will be at the discretion of the HRC team on site; they will take a view on permitting access – this will depend on a number of things e.g. what is being disposed of and how busy the site is. The health and safety of residents and staff are paramount.
View a list of items that can be recycled at HRCs is available. Please note that accepted materials could change during the pandemic.
Yes, as long as staffing levels are maintained, sites will be open 9am to 5pm, 7 days a week.
Please be patient, we appreciate it might be frustrating if you have to queue, but be assured staff are working hard in difficult conditions to get you through as quickly and safely as they can. You can view the queue at Hortonwood and Halesfield HRC sites here to see if there is a queue at the entrance currently, however please note this changes quickly and will not show you the extent of the queue.
An online booking system is not ideal for a number of reasons. Not all households have online access and our call centre is already stretched with managing calls from our residents who need essential support. An appointment system would also be difficult to manage for practical reasons, as some people may take longer than others to complete their visit which would then have a knock-on effect on residents waiting in the queue. People may also turn up and queue, not realising that a booking system is temporarily in place, which would lead to delays and frustration if they are turned away. We are operating a ‘one in, one out’ system to aid social distancing and to keep any queues flowing as efficiently as possible. You can view the queue at Hortonwood and Halesfield HRC sites here to see if there is a queue at the entrance currently, however please note this changes quickly and will not show you the extent of the queue.
The Council is responsible for the collection and disposal of household waste i.e. waste that is generated by our residents from non-business activities, and this includes the Household Recycling Centre services, as these services are partly funded by Council Tax. Therefore we are unable to accept business waste at the HRCs. To allow the sites to be used for business use would be an illegal use of public money. By Law, since 1990, it has been a responsibility of ‘any commercial activity’ – whether run from home or its own premises – to manage the waste it produces safely and responsibly. This is known as their ‘Duty of Care’ and failure to comply with the law could result in fines. View more information on commercial waste.
This is to help manage the number of visitors to the sites and give priority to Telford and Wrekin residents. Please be aware you may be asked to show proof of your Telford and Wrekin address when visiting the site, so please bring this with you.
Yes, however you will require an e-permit to access the sites, these can be used at either of the HRC sites. View more information on E-permits.
Depending on the size of your vehicle you can visit HRCs. Please note that some vehicles require an e-permit to access the sites, these can be used at either of the HRC sites. View more information on e-permits and vehicle size restrictions.
This is to follow Government guidelines on social distancing to ensure users and staff are able to keep a safe distance of 2 metres where possible.
This is to reduce the number of people on the sites and to manage social distancing. Exceptions will be made in certain circumstances and this will be at the discretion of the HRC team on site; they will take a view on permitting access – this will depend on a number of things e.g. what is being disposed of and how busy the site is. The health and safety of residents and staff are paramount.
There may be delays to enter the sites as we are having to limit the number of users disposing of their recycling and waste at any one time. This is to ensure we are able to follow Government guidelines on social distancing and ensure users and employees keep a safe distance of 2 metres where possible. View the queue for Halesfield HRC and view the queue for Hortonwood HRC to see if there is a queue at the entrance currently, however please note this changes quickly and will not show you the extent of the queue.
Some larger vehicles and all vehicles with trailers require an e-permit to access the sites, which can be used at either of the HRC sites. View more information on E-permits and vehicle size restrictions.
We ask that you manage garden waste through the garden waste kerbside collection service and dispose of this in your green bin if possible. However, if you feel you need to take your garden waste to the HRC, it will be accepted. Please be aware, due to the restrictions on how many visitors are allowed on site at the same time, there are likely to be queues.
Yes, but please note the HRC team will not be able to assist you with any unloading. Also note that there are limits on how many people are allowed onto the HRC site to ensure rules around social distancing can be adhered to. Also as a rule, only one person per vehicle is able to get out of the vehicle when on site, and you may struggle to unload large bulky items on your own.
We are keeping up to date with Government guidance and as soon as it is safe to resume normal services at our HRCs, we will. Please check the Council website, local press and social media for updates. Thank you for your understanding and patience.
Any further changes or restrictions will depend on a number of things, including Government guidance on social distancing, the number of staff needed to open safely if staffing levels drop, whether reprocessing centres are open – these are the places that we take the recycling to once it has been sorted at the HRC. The logistical considerations are not as straightforward as all that, and we will continue to review daily.
Last updated: 25/09/2020 14:23