First Point Telford

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Services available

First Point Telford is based at Southwater One, offering advice, support and information from a range of Council and partner services, including:

Pre-booked appointments are available for the following services:

Service Telephone
Council Tax and Business Rates 01952 383838
Housing Benefit and Council Tax Support 01952 383838
Registrars (Monday only) 01952 382444

When you arrive at Southwater One for these appointments, you will need to check-in at the desk on the Ground Floor before making your way to the Second Floor.

All other services are responsible for arranging their own appointments and must be contacted independently. 

If you are claiming Housing Benefit and/or Council Tax Support, you can now report a change in your circumstances online.

Self-service computers and free phones are also available on the ground floor.

View more information about British Sign Language (BSL) Assistance


Opening times

Day Time
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

Southwater One is also the home of the library - for more details, view the Southwater library page. A self-service facility is available whenever the building is open.


First Point Telford

Telford & Wrekin Council
Southwater One
Southwater Square
Southwater Way
Telford
TF3 4JG

Telephone: 01952 380000


Last updated: 18/12/2019 14:49