My Telford

You can now report issues and request services via the MyTelford mobile app and website. Please note: users that are already logged into the MyTelford app will need to ensure they log out and back in. View more information.

Landlords - homelessness

If you are homeless or concerned about the possibility of losing your home, it is extremely important that you seek advice at the earliest opportunity.

You can register your details with the Housing Solutions team by following the link to Housing Jigsaw the Council's tool kit for delivering housing and homelessness services. Once your details have been registered an officer will be in contact to discuss your circumstances.

Once registered you will be able to log into your account to see the status of your case.

Preventing homelessness

The Homelessness Reduction Act 2017 means that we have duties to prevent and relieve homelessness if you are threatened with homelessness within 56 days or homeless now.

The Housing Solutions team will complete a personalised housing plan with you and will set actions that you and the Council are required to complete.

It also means that you must take action to prevent yourself from becoming homeless or to end your homelessness, and that you must co-operate with any efforts we make to help you.

Seeking alternative accommodation

Before seeing us you should try to find alternative accommodation yourself by looking with local letting agencies, search engines and local providers.

Current Local Housing Allowance (LHA) Rates can be found for each area by visiting the Valuation Office Agency (VOA) website.

Getting help

Help us to help you,be prepared.

So we can assess your situation more effectively, you may be asked to provide some or all of the following documentation either by uploading the documents onto your housing account or bring them with you to your appointment.

  • proof of your identity
  • details of your income
  • if you have a child or are expecting a child birth certificates or proof of pregnancy
  • if you are renting a home your tenancy agreement and any notice served by the landlord
  • if your home is to be sold confirmation from a solicitor the sale of your property, amount of mortgage outstanding and any capital you are likely to receive
  • legal action to repossess your home any court orders for possession or warrants for bailiffs possession.

Alternatively you can contact the Housing Solutions team on 01952 381925 to speak to an officer and request an interview, this may be a telephone or face to face interview.

Last updated: 04/12/2019 15:24

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