Bins and recycling - COVID-19 service updates

We are working closely with our waste partner Veolia to minimise the impact of the Coronavirus (COVID-19) outbreak on our recycling and waste services. Our business continuity plans have been successfully implemented and resources are being closely monitored to ensure the most essential services can continue to be delivered safely.


Please continue to use your recycling and waste collection services as normal, with the following important exception.

Households that are self-isolating should follow the UK Governments 'Stay at home' advice which states:

  • store personal waste such as used tissues and disposable cleaning cloths securely within disposable rubbish bags. Please do not place any of these items in your recycling containers as they will not be collected
  • place these bags into another bag, tied securely and keep separate from any other waste
  • these bags should be put aside for at least 72 hours before being put inside your red top bin
  • please do not take this waste to your local Household Waste and Recycling Centre (HRC).

Please dispose of your other household waste as normal. It is more important than ever to ensure that recycling is clean and dry, and the rubbish bags are securely tied up to help prevent spills and protect our collection teams and the public.

View our recycling and waste FAQs

Collection crews will no longer be able to enter a resident's home to collect a bulky item. All items need to be presented in a a safe place outside the home but still within the boundary of the property (i.e. garden or driveway) so they don't cause an obstruction to the public. Crews will collect items from the rear of properties as long as access can be gained without going through the property. Before loading, all items will be sprayed with disinfectant as a safety measure to protect staff. View our FAQs for more information about the changes.

HRCs are open for Telford and Wrekin residents with strict rules in place to ensure the safety of the public and members of staff during the Covid-19 outbreak.

Recycling centres at Halesfield and Hortonwood are expected to be very busy with long queues, so please think carefully about whether you need to visit the sites, please continue to use all the recycling and waste collection services as much as possible and continue to store your other waste at home if you can, until the service is back to normal.

View more information about the rules in place at our recycling centres and our FAQs.

Why you should stay at home

How to wash your hands

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