Online payments - issue with Google Chrome

There is currently an issue with our payment system when using Chrome v84 and higher, our payment provider is looking into this issue. For the time being we recommend using an alternative web browser.

Online payments - issue with Google Chrome

Support for vulnerable people

Information about how the Council are supporting the most vulnerable people in Telford and Wrekin.

Emergency grants for homeless charities

The Council will give a £30,000 grant to support homelessness in the borough, through Maninplace and STAY Telford to support their work at this difficult time.

Visit the Newsroom website to view the news article on support to homeless charities and Telford Crisis Network.

Emergency grants for Telford Crisis Network

The Council is to give £50,000 to support the Telford Crisis Network and other food banks in the borough to help it deal with increasing demand caused by the global.

Visit the Newsroom website to view the news article on support to homeless charities and Telford Crisis Network.

Shropshire Domestic Abuse Service
They can offer support and guidance via the telephone or email whichever is easiest and safest for you. The service can also help you if you need to flee your home by helping you to access refuge or other safe accommodation.

Phone: 0300 3031191

Women’s Aid
Women's Aid run a web chat service which is available Monday to Friday from 10am til 12noon, alternatively phone 0800 783 1359 (24hours)

Live chat: Women’s Aid live chat 

Call 999
If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls. If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

Visit GOV.UK for advice on dealing with domestic abuse

View our 'Food parcels, food shopping and meals' page for information and guidance of the support available during these difficult times.

Direct payments are a method of funding given to people who need to use social care services, but would prefer to use the money to organise their own care, often to employ personal assistants.

Mark Bates Ltd are an insurance company Telford and Wrekin Council uses to provide advice to direct payment users. They have provided a series of guides to users of direct payments who employ their own personal assistants. These guides answers common questions people might have, how to furlough personal assistants, and what precautions you need to take to keep yourself and your personal assistant safe.

Despite the Coronavirus restricting face to face meetings and drop-ins, Telford & Wrekin Council are still here to support our armed forces community, particularly over this difficult time. We are only a phone call away or if you prefer, online via Facebook and email. We've teamed up with other local organisations and by working together we can ensure that help is never far away:

Citizens Advice Telford and Wrekin

Telford & Wrekin Council commissioned the Citizens Advice Telford & Wrekin, in 2019, to provide outreach services for our local Armed Forces community. They have a dedicated Armed Forces Covenant Support Worker who is able to assist those most in need, by working in partnership with other organisations. If you need support please:


Defence Medical Welfare Service

They will continue to provide practical and emotional support as best they can to the armed forces community while they are receiving medical treatment or at home Monday to Friday from 9am to 4.30pm.

Telephone: 0800 9993697
Mobile: 07785 614832

Age UK Shropshire, Telford & Wrekin

Although having to close its Centres, Age UK Shropshire, Telford and Wrekin are increasing a number of its services to support older people including regular phone calls, shopping and prescription runs – but most importantly want to combat the risk of loneliness and isolation. Visit the Age UK website for more information.

Telephone: 01743 233123  (Monday to Friday from 10am to 4pm)

The Royal British Legion

The Contact Centre is open for calls 7 days a week from 8am to 8pm. This will then be passed onto the local team who will make contact.

Telephone: 0808 8028080

SSAFA Shropshire

Helpline available 24 hours a day, 7 days a week to take your message. Then one of the local SSAFA team will then get in touch with you by phone.

Telephone: 01743 344220

The Veterans' Mental Health Transition, Intervention and Liaison (TIL) Service

This is a free NHS mental health service for all ex-serving members of the UK Armed Forces and Service personnel who are making the transition to civilian life including reservists. 

Telephone: 0300 3230137

Telford Mind

Are a local mental health charity supporting people who are experiencing metal health problems or emotional distress.  Telford Mind have recently signed the Armed Forces Covenant and can be contacted by phone.

Telephone: 07434 869248

YSS Remember Veterans

YSS continue to take referrals and support their service users via telephone and email.


Our SEND pages have lots of resources for parents and children to help look after a child’s mental health, wellbeing and education. The information is for children of all age but can be used for those with SEND as well.

Visit the Telford SEND website

Why you should stay at home