Mental health and well-being

The Coronavirus outbreak is going to have an impact on everyone’s daily lives. It may be difficult, but by following guidance on social distancing, or staying at home, you are helping to protect yourself, your family, the NHS and your community.

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.


The current Coronavirus may make you feel worried, tense, sad, stressed, overwhelmed, angry, afraid or anxious. You may have heard difficult news or be worrying about something that might happen in the future to you or someone you care about.

It’s okay to feel this way. Everyone reacts differently to different events.

If you are feeling anxious, are feeling low in mood or concerned for your emotional health, there are lots of things you can do to help you cope.

Visit the Healthy Telford website for more information about the 5 ways to wellbeing, it is a great way to look after your emotional health and wellbeing. Listed below are a number of ideas that may help:


  • It is really important to keep in contact with those around you. It gives us the opportunity to talk, to maintain relationships, to laugh and to share our concerns. New technology is helping make this easier during isolation – this includes: zoom, Facebook, Whatsapp and many more.
  • For some, the more traditional approach adds huge value – a letter is lovely to receive.
  • There are lots of online groups for hobbies, interests as well as support groups.|
  • Likewise it’s important to give yourself space from the world news as it can be overwhelming. Turn off the news notification from your phone so you control when you see the news. Try to ensure you use reliable and trusted sources for news and information.


  • By volunteering your time you can positively impact your own emotional health and wellbeing and that of someone else. View more information about volunteering opportunities.
  • Reach out to a friend or contact (including those you may not have spoken to for some time) – reconnect and see if they need any support or company (virtually). Ask them how they are.
  • Help out those who are around you who are vulnerable – but remember to respect social distancing.  

Take note

  • By focusing on positive thoughts we can help reduce negative thinking and encourage a sense of calm which is good for our mental health and wellbeing. Focusing on feelings that make you feel happy, and what you can do to remain positive.
  • Keep a diary of what you are doing and how you feel at different times of the day. This can help identify what's affecting you and what you need to act on.
  • During your daily permitted exercise, take note of your surroundings – this could include what you can hear, see and smell.
  • If you are feeling trapped by being indoors or during self-isolation, open a window and let some fresh air in. If you have access to a garden spend some time in it. If not, you could sit on your door step to get some fresh air.

Keep active!

  • Try a new activity - some people find relaxation by practicing Yoga, mindfulness or breathing exercises helpful. They reduce tension and focus our awareness on the present moment. Think of a time when you were in a good place, the colours of the rainbow and your own favourite colour, what you enjoy doing most (such as gardening, cooking your favourite dish). 
  • There are lots of online courses, or training sessions to help you and your family keep fit such as NHS Daily Workouts, PE with Joe, If this seems too much – there are exercises you can do from a seated position, or you can simply walk up and down the stairs. You can also visit Telford & Wrekin Aspirations online.
  • Plan your day and get yourself into a good routine – change this occasionally if you think something else will work better for you. Simply changing the room you spend time in can help lift our mood.

Keep learning!

  • Keeping your mind active is really important. This can be done in many ways even with isolation. This could include: drawing, writing or reading.
  • Lots of museums and zoos have opened up virtual tours so you can find out about a new topic.
  • Listen to the radio, audio books or music.
  • Start a blog!
  • Open University and Futurelearn both have free courses as well as Learn Telford.
  • Learn a new recipe. Cooking is an excellent way to keep you and your mind busy. Some simple low cost recipes can be found on the Cooking on a Bootstrap website.
  • Learn about your sleep habits to make sure you get a good night’s sleep. Try and avoid watching the TV or using the internet for an hour before you go to bed. Visit the NHS website for more information about One You.

Being bereaved can be one of the loneliest experiences you or someone you love may go through. If you have lost someone help and support is available to you. Take a look at the extensive support available to that guide you through things like the process of arranging a funeral, and where to seek support.

View our bereavement support page

For anyone needing a confidential listening ear or may be experiencing a mental health crisis.

Telford & Wrekin Council Community Support Lines
Community support line is now open, if you are over 70, or under with underlying health conditions you can contact they for support. Information about services can also be found on the Live Well Telford website.

Telephone: 01952 382030

Branches / TACT

One to one telephone support, online/virtual support groups as well as listening service are available from their team of staff and volunteers. Support is available for people with mental health and/or substance misuse issues.

Telephone: 01952 899204

Telford Mind – listening support line

One to one telephone support, listening support, virtual support groups and online support.

Telephone: 07434 869248

Mental Health Services Helpline

Signposting and access service for NHS mental health services.

Telephone: 0300 124 0365


Confidential listening and a safe place to talk about whatever is getting to you. If you are feeling distressed or are concerned about someone else.

Telephone: 116 123

PRISM Community Support Service

Community support service providing peer led emotional support and listening service for bereaved adults, children and young people.


Offer support groups (using technology such as Zoom) to provide support around mental health, loss and anxiety.


Offer a range of support options including support and advice around housing and benefits.

Telford Senior Citizens Forum

Telephone and online support to older people who are feeling isolated or need some help.

Telephone: 07932 828333 or 07552 975676 (Monday to Friday from 10am - 4pm)

Telford Autism Hub

Telephone and online information and support for adults with autism.

Telephone: 01952 916109

Carers Centre

Support to family and friend carers aged 5 years and over.

Telephone: 01952 240209

Impact Telford

Confidential online and telephone counselling service. Also offering free emotional support sessions to those bereaved during the COVID-19 crisis, or those whose mental health has suffered due to the current situation.

Telephone: 01952 223165


A telephone support service. Please email and one of their trained Wellbeing Practitioners will contact you to discuss what help you need and look at the best time to call you.


Free safe and anonymous online support for young people.


Supporting under 21’s to overcome their individual barriers and support with drug and alcohol addiction and emotional well-being.


Bespoke service to support people into employment.

For anyone needing a confidential listening ear or may be experiencing a mental health crisis.

Anxiety UK
Charity providing support if you have been diagnosed with an anxiety condition.

Telephone: 03444 775774 (Monday to Friday from 9.30am to 10pm and Saturday to Sunday from 10am to 8pm)

Bipolar UK

A charity helping people living with manic depression or bipolar disorder.


CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Telephone: 0800 585858 (Monday to Sunday from 5pm to midnight)


A listening and support emotional health and wellbeing service for children and young people under 25.

Telephone: 0800 1111

Men's Health Forum

24/7 stress support for men by text, chat and email.

Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities.


Promotes the views and needs of people with mental health problems.

Telephone: 0300 1233393 (Monday to Friday from 9am to 6pm)

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Telephone: 0844 9674848 (Monday to Sunday from 10am to 10pm). Calls cost 5p per minute plus your phone provider's access charge

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

Telephone: 0845 3906232 (Monday to Friday from 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's access charge


A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.

Telephone: 0333 2127890 (Monday to Friday from 9am to 5pm)


Young suicide prevention society.

Telephone: 0800 0684141 (Monday to Friday from 10am to 10pm and weekend and bank holiday between 2pm to 10pm)

Rethink Mental Illness

Support and advice for people living with mental illness.

Telephone: 0300 5000927 (Monday to Friday from 9.30am to 4pm)


Confidential support for people experiencing feelings of distress or despair.

Telephone: 116 123 (free 24 hour helpline)


Emotional support, information and guidance for people affected by mental illness, their families and carers. 

Telephone: 0300 3047000 (Monday to Sunday from 4.30pm to 10.30pm)
Textcare: comfort and care via text message, sent when the person needs it
Peer support forum:

Shout! Crisis text line: text 85258

A free 24/7 text service for anyone worried about their mental health available at any time, any place and need immediate help.


Information on child and adolescent mental health. Services for parents and professionals.

Telephone: Parents' helpline 0808 802 5544 (Monday to Friday from 9.30am to 4pm)

Healthy Telford is run by Telford & Wrekin Council’s Public Health team.

Healthy Telford wants to help people to look after their physical and mental health with information, tips and stories on how people are staying healthy during the Coronavirus outbreak.

Visit the Healthy Telford website

If you are worried or anxious about coronavirus, Every Mind Matters has some useful tips to help improve your mental health and wellbeing.

Visit Every Mind Matters website

GOV.UK provides advice on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak.

Visit GOV.UK website

Our SEND pages have lots of resources for parents and children to help look after a child’s mental health, wellbeing and education. The information is for children of all age but can be used for those with SEND as well.

Visit the Telford SEND website

Why you should stay at home