Noise pollution

Due to the due current Coronavirus (COVID-19) pandemic the Telford and Wrekin Council Public Protection will be prioritising its work therefore, unfortunately some areas of the service will be operating at a reduced capacity. Therefore during this period the Council cannot guarantee Noise App submissions will be reviewed within 14 days. However Telford and Wrekin Public Protection Officers will endeavour to respond to your submissions as soon as possible.

Please note that noise recording equipment will not be installed during this time.

As more and more of us are spending extended time at home during the pandemic, we may be more aware of noise from our neighbours who are also home for longer periods and at different times.

Whilst this authority can take action against those who repeatedly make unreasonable noise that impacts on their neighbour’s enjoyment of their homes, there are some day to day noises that are heard due to people living in close proximity to one another. Examples would include footsteps and noise from washing machines and vacuum cleaners. In these instances it may require more understanding and patience rather than formal action or intervention by the council.

Likewise, you should also consider how activities may impact on those around you.

Some common examples of noise problems are included below, along with some guidance from our Public Protection team.


DIY noise

Some people may choose to complete those DIY tasks that they have been meaning to get around to. Whilst you may enjoy putting your time at home to good use, your neighbours will not enjoy long periods of drilling, sawing or hammering. Be considerate by only carrying out noisy DIY between 9am to 5pm and try to not to use noisy power tools for more than 3 hours a day. Try not to do this work late at night. Resist the temptation to have the radio on outside or in an empty room with the windows open whilst you are carrying on building work.

It may help to pre warn our neighbours and tell them about the work and how long for so they will be aware and can discuss any concerns they may have.


Entertainment noise

You may want to catch up with your favourite box set or listen to your favourite artists. Be considerate by keeping the volume to a reasonable level that cannot be heard outside your home. It helps to keep the windows closed (or you may wish to use headphones when in the garden).

Consider the volume of any amplification equipment. If it can be heard beyond the boundary of your home/garden, it may be too loud and will need to be turned down. Think also about how sound might travel through structures into adjoining houses/flats. It may help to position any speakers indoors, pointing away from neighbouring properties and not putting speakers on party walls or floors.


Construction noise

The construction site next door or opposite your home might be finished for the day when you return home from work, but now your home during the day you might hear the work taking place on the site. Construction work is inherently noisy but as long as the site is managed well, keeps to the hours of 8am to 6pm (for noise generating work), and locates noisy activities as far away from neighbours as is reasonably practicable, they are working within the terms of the law and their planning conditions.


Children playing

As most of the schools across the Borough closed on 23 March for an indefinite period, you may hear your neighbour’s children playing or moving about at times when they would usually be at school. If they are asked to stay indoors as part of an isolation strategy they are more likely to be playing and moving around indoors. If you are a parent, please do your best to ensure that play activities do not disturb your neighbours. If you are a neighbour hearing children, please understand that this is a difficult time for everyone and children may become restless when forced to stay indoors. This is particularly important advice when you have people living above or below you.


Banging of doors/shouting or swearing

Your co-operation in ensuring that your levels of living noise are suitably controlled and that no nuisance is caused will be gratefully appreciated. We take a neutral, balanced view on the issue of personal living noise, but when a complaint is received in relation to consistent banging of doors, shouting or sweating, we have to ensure that residents work together to reach a compromise.

There are items which can be purchased to help with the reduction of slamming doors. If this is not an option for you, we would advise to ensure that doors are not slammed shut when leaving or entering your property, as this is can affect other residents. Due to the construction of certain properties, the sound of slamming doors can travel and can cause vibrations in other properties. This is also the case with raised voices.


How we can help

The council will continue to process complaints made concerning noise, but with a reduced response capacity. You can still call to report ongoing noise by calling 01952 381818.

In many instances you will be offered advice and we will endeavour to resolve the problem by initially contacting the source of the noise in writing. We are risk assessing reports of noise and will prioritise those complaints that are impacting on more than one other neighbouring address. Please note that noise monitoring equipment will not be installed at this time.

Last updated: 06/11/2020 10:30