Online payment and Automated Telephone Payment (ATP) services - planned maintenance

Our online payments and ATP services will be unavailable between 12.30pm - 4.30pm on Saturday 11 July 2020, due to essential maintenance. We apologise for any inconvenience this may cause.

Online payment and Automated Telephone Payment (ATP) services - planned maintenance

Libraries - COVID-19 service updates

Coronavirus newsletter sign up adverOur top priority is the safety and well-being of our staff and library users.  

As we are gradually starting to resume our services, there are many changes you need to be aware of if you plan a visit to a Council’s library.

Below are the measures we are introducing from 4 July 2020 and what you can expect on your visit.

We are also detailing more about our other services available.

If you have questions that are not answered on this page, please contact us on libraryenquiries@telford.gov.uk

We will update this page on a regular basis as our services change.

 

Telford & Wrekin Council’s libraries are set to re-open for the first time since March:

  • Saturday 4 July 2020
    Southwater
     
  • Monday 6 July 2020
    Newport, Wellington, Oakengates.

Please note: Madeley library will open at a later date along with The Anstice and for now will remain closed to the public.

Community libraries at Dawley, Donnington, HLC and Stirchley are also looking to re-open following social and distancing measures within the government’s guideline – please contact these libraries directly for more information on their plans.

Telford & Wrekin libraries will operate initially on reduced opening hours, which are detailed below.

This is to enable us to implement and monitor the cleaning and socially distancing measures in place and to continue to work in a safe way towards a wider services’ re-opening at a later date.

  • SW1
    Monday -Friday: 11am - 4pm
    Saturday -11am - 2pm
    Sunday - closed
     
  • Newport
    Monday - closed as usual
    Tuesday -  11am - 4pm
    Wednesday - 11am - 4pm
    Thursday - closed as usual
    Friday - 11am - 4pm
    Saturday - closed
     
  • Wellington
    Monday - 11am - 4pm
    Tuesday - 11am - 4pm
    Wednesday - closed
    Thursday - 11am - 4pm
    Friday - 11am - 4pm
    Saturday - closed
     
  • Oakengates
    Monday - 11am - 4pm
    Tuesday - 11am - 4pm
    Wednesday - 11am - 4pm
    Thursday - 11am - 4pm
    Friday - 11am - 4pm
    Saturday: closed
     
  • Madeley (At the Anstice)
    Monday - closed
    Tuesday - closed
    Wednesday - closed
    Thursday - closed
    Friday - closed
    Saturday - closed

During the initial phase of re-opening, we are only offering a reduced service.

This means you will only be able to return, browse and borrow books and do so by keeping to around 15 minutes per visit in a library’s location.

The use of public computers, printing, photocopying and all Council First Point services, except access to free phones, will NOT be available during the initial opening phase.

Following the latest government’s guidelines, we are implementing a number of measures to ensure everyone’s safety and wellbeing on their visit to a Council’s library location following re-opening.

Please see below what you can expect, we ask everyone to work with us and comply with these measures:

  • A reduced capacity
    There will be reduced capacity within library buildings to ensure there is enough space for everyone in the library to social distance.
    This means that we will actively manage queues and allow only a limited number of people to enter a Council library location at one time.
     
  • Time limit
    We are encouraging you to keep your visit to a Council’s library as brief as you can, to a maximum of 15 minutes, so as to ensure everyone has a chance to access the service.
     
  • Free standing hand sanitiser unit at the entrance of each library and increased cleaning
    There will be a hand sanitiser unit at the entrance to each library and we encourage you to use it before entering.
     
  • Social distancing measures throughout the location and outside
    There are clear signs for social distancing at key points in each location, so to make your visit as easy and safe as possible
    Soft furniture, chairs and desks are removed from libraries and there will be no study space available during the initial opening phase.

Additionally, all play equipment (in libraries that have it) has been removed or taped off to prevent access.

As we are operating initially on a reduced service, on your library visit you can only return, browse for and borrow books.

We recommend that you keep your visit to a maximum of 15 minutes, so we ensure everyone has a chance to access this service, complying with the distancing rules in place.

We ask that if you do handle books that you then decide not to borrow that you place them on a trolley in the library that will be marked as a quarantine shelf.

We have self service machines on site and we ask you to use those in the first instance. If you have any difficulties then please see a member of staff at the libraries enquiry desk. There will be wipes nearby if you wish to clean the contact points before and after your usage.

After books are returned by customers, they are being quarantined for 72 hours to allow any potential traces of COVID-19 or other infections agents to expire so when you browse for books you can be sure that these will have already been through their quarantine period and are fit to borrow. You do not need to wipe the books down before you return.

  • Toilet and the changing place at SW1 will be available to the public.
  • Toilet at Wellington will be available to the public.
  • Toilet at Oakengates will be unavailable but for those needing to use the changing place this will be available.
  • There will be no public toilets available at Newport.

No, unfortunately you will not be able to use the computers - we are operating on a reduced service only, which means that at the moment you can only return, browse and borrow books. 

We will be revising this as we are working towards a wider services re-opening and we will update as soon as we can.

No, unfortunately you will not be able to print or photocopy and there will be no assistance from a member of a staff with this.

We are operating on a reduced service only, which means that at the moment you can only return, browse and borrow books. 

We will be revising this as we are working towards a wider services re-opening and we will update as soon as we can.

No, unfortunately you will not be able to access the Council’s First point services. However, you will be able to use the on site freephone’s to call into the authorities customer contact centre.

We will be revising this as we are working towards a wider services re-opening and we will update as soon as we can.

You can join online before your visit or you can join in branch as normal.

No, please feel free to return the books you have on loan only when you are able to visit the library, please check library’s opening hours and the changes implemented on site.

We are still not charging any fines for overdue items and if you are currently unable to return do not worry about incurring charges.

We will be revising this in the coming months and inform of any updates.

Unfortunately, in the initial phase of libraries’ re-opening, you will not be able to reserve books online and pick them up from a location.

You can only search for and borrow books on site during your visit to the library.  

This is for safety reasons, as we don’t want to circulate the book stock between libraries but keep each library for now with its existing stock.

We will be revising this in the coming weeks and inform of any updates.

Yes, the online library is open 24/7 and you can access it for free from the comfort of your own home, anytime you like!

With your library card, you can borrow e-audio and e-books using our Libby app, read and download a wide selection of e-magazines – there’s lots to enjoy, for every age and interest.

If you don’t have a library card yet, just register online in as little as five minutes and you can start using the online library resources.  

On our Facebook page there’s also plenty going on, such as live streams of “Bounce and Rhyme” toddler sessions, coding club challenges as well as family-fun entertainment, with the recently launched Summer Reading challenge.

Yes, with the help of our volunteers, we continue to offer the Home Library Delivery service (delivering books to people’s homes) – however, this is only for people who continue to shield from coronavirus (being in the higher-risk groups) as well as for anyone who finds it difficult (through age, disability or responsibility of caring for someone else) to use their local library.

As we aim to continue with this service so more people in these categories can benefit from it and as we have a limited capacity at the moment for delivering, we are not able to extend it further.

If you have enquiries related to this service or if you want to find out if you can benefit from it, please email us on homelibraryservice@telford.gov.uk.

We have recently launched the Summer Reading Challenge, to get children in the borough reading over the summer and having fun.

The theme for this year is “Get Silly”, inspired by the Silly Squad book collection (funny book reads for ages 4-11, that can be easily accessed as e-books and audio books on our website).

You can take part by posting on the Libraries’ Facebook page your own silly content or silly challenges, inspired by what you’ve been reading.

Throughout the Reading Challenge, we are also sharing SillySquad arts and crafts challenges on our Facebook and Twitter, for everyone to try and complete at home.

You can also check the Reading Challenge website, a free to access platform for children to rate and review the books they read, with videos, games, quizzes, and other activities.

On our Facebook page, we are live streaming “Bounce and Rhyme” toddler sessions (every Tuesday and Thursday, from 10.15am) and we are posting coding challenges as well, as family fun entertainment.

Telford & Wrekin libraries will be supporting the NHS track and trace system from Saturday 4July 2020.