Libraries - COVID-19 service updates

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Our top priority is the safety and well-being of our staff and customers. Telford & Wrekin libraries have a number of measures in place that you need to be aware of if you are planning a visit. This is to ensure our spaces are as safe as possible and as accessible as we can make them for everyone.

If you have any questions that are not answered on this page, please contact us on libraryenquiries@telford.gov.uk.

This page will continue to be updated with the latest information so please check here first as our services may change in line with national guidelines and local changes at any time.

Opening times for libraries currently open are as follows.

SW1

  • Monday – Friday: 10am – 5pm.
  • Saturday 10am – 5pm.
  • Sunday: Closed.

Newport

  • Monday: Closed.
  • Tuesday: 10am – 5pm.
  • Wednesday: 10am – 5pm.
  • Thursday: Closed.
  • Friday: 10am – 5pm.
  • Saturday: 9.30am – 1pm.

Wellington

  • Monday: 10am – 5pm.
  • Tuesday: 10am – 5pm.
  • Wednesday: Closed.
  • Thursday: 10am – 5pm.
  • Friday: 10am – 5pm.
  • Saturday: 10am – 1pm.

Madeley

  • Monday: Closed.
  • Tuesday: 10am – 5pm.
  • Wednesday: 10am – 3pm (Self-service only).
  • Thursday: 10am – 5pm.
  • Friday: 10am – 3pm (Self-service only).
  • Saturday: 10am – 1pm (Self-service only).

Stirchley

  • Monday: Closed.
  • Tuesday: 10am – 2pm.
  • Wednesday: Closed.
  • Thursday: 10am – 2pm.
  • Friday: Closed.
  • Saturday: Closed

Dawley and Malinslee Community Library

  • Monday: 9am – 11am.
  • Tuesday: 9am – 11am.
  • Wednesday: Closed.
  • Thursday: Closed.
  • Friday: 9am - 11am.
  • Saturday: Closed.

Oakengates Library @ The Place

  • Monday: 10am – 5pm.
  • Tuesday: 10am – 5pm.
  • Wednesday: 10am – 5pm.
  • Thursday: 10am – 5pm.
  • Friday: 10am – 5pm.
  • Saturday: 10am – 1pm.

HLC is undergoing maintenance during the summer holidays and is expected to reopen in the Autumn.

Donnington and Muxton Community Library is currently closed due to essential building work. When a reopening date is confirmed we will update this page.

You can return, browse and borrow books in our libraries.

If you wish to return your books but not enter the building you can do this by leaving your books on a returns trolley at the entrance.

Public Computer access, including printing and photocopying is also now available (see further down this page for more details).

Council free phones are available in all council libraries that are open.

First Point services such as blue badge and concessionary travel applications are available at Southwater, Wellington, Newport and Madeley Libraries.

Staff are continuing to wear face coverings and we are encouraging our customers to do the same. Some staff may also continue to social distance. We ask that you respect this personal choice.

There is a free-standing hand sanitiser unit at the entrance to each library and we encourage you to use it before entering.

Study and workspace is now available in libraries.

We are encouraging customers to check in using the NHS app and the QR code at the entrance.

Toilets are available in Council libraries for you to use with the exception of Newport where public access to toilets is not currently possible.

Due to ongoing technical issues we have a limited number of PCs available for 45 minute sessions at Southwater, Wellington, Newport and Madeley libraries. These can be booked by calling 01952 382915. We are working to increase the number of PCs as soon as possible.

We understand that some customers are unable to visit or due to the current situation would prefer not to make a trip out in public to a physical building so we have some alternative options for you.

Digital Library

Our digital library at is open 24/7 and you can access it for free at home anytime you like.

With your library card you can borrow e-books and e-audio books and download a wide variety of e-magazines using our Libby app. You can also research your family history from the comfort of your home using Ancestry.com, a service normally only available within a library branch.

View our digital library section.

If you don’t have a library card yet, just register online in as little as five minutes and you can start using the online library resources. View information on how to register online for a library card.

Home Library Service

With the help of our network of community volunteers we are continuing to offer a delivery service of library books direct to people’s homes for those in need.

If you require books delivering to your home and want to know if you qualify please email us on homelibraryservice@telford.gov.uk.

If you are aware of someone who might need this service and has no internet access please pass on contact details to us via the above email address (ideally a name and telephone number) and we will get in touch with them.

No, all overdue charges have been suspended since March 2020 and will remain so during the current health emergency.

We will reintroduce our usual programme of events and activities as soon as we can hold them safely.

We are holding online Bounce and Rhyme sessions every Tuesday and Thursday, 10.15am - 10.45am, via Microsoft Teams. To receive your free invite please visit the Eventbrite website to book.

Can’t find an answer to your question above? Contact us on libraryenquiries@telford.gov.uk and we will get back to you.

We would like to thank all our customers for their patience during this time. Stay safe.