Libraries - COVID-19 service updates


As we enter Step 2 in the roadmap out of National Lockdown, Libraries will be reopening in Telford and Wrekin from Monday 12 April 2021.

Our top priority is the safety and well-being of our staff and customers. During this reopening phase Telford & Wrekin libraries have a number of measures in place that you need to be aware of if you are planning a visit. This is to ensure our spaces are as safe as possible and as accessible as we can make them for everyone.

If you have any questions that are not answered on this page, please contact us on libraryenquiries@telford.gov.uk.

This page will continue to be updated with the latest information so please check here first as our services may change in line with national guidelines and local changes at any time.

Currently Council run libraries at Southwater One, Newport and Wellington will start to reopen from Monday 12 April 2021.

Madeley Library at The Anstice will reopen towards the end of May 2021, date to be confirmed.

Oakengates Library at The Place will remain closed for the foreseeable future as The Place is currently operating as a rapid testing facility for the borough.

The Community Libraries at Donnington and Muxton, Dawley and Malinslee, Hadley Learning Community and Stirchley will remain closed at this time. Please check back for updates.

Opening times for libraries currently open are as follows.

SW1

  • Monday – Friday: 10am – 5pm.
  • Saturday 10am – 5pm.
  • Sunday: Closed.

Newport

  • Monday – Closed.
  • Tuesday: 10am – 5pm.
  • Wednesday: 10am – 5pm.
  • Thursday: Closed.
  • Friday: 10am – 5pm.
  • Saturday: 9.30am – 1pm.

Wellington

  • Monday: 10am – 5pm.
  • Tuesday: 10am – 5pm.
  • Wednesday: Closed.
  • Thursday: 10am – 5pm.
  • Friday: 10am – 5pm.
  • Saturday: 10am – 1pm.

You can return, browse and borrow books in our libraries, we only ask that you try and limit your visit to around 15 minutes if possible.

If you wish to return your books but not enter the building you can do this by leaving your books on a returns trolley at the entrance.

Public Computer access, including printing and photocopying is also now available (see further down this page for more details).

Council free phones are available in all council libraries that are open.

First Point services such as blue badge and concessionary travel applications are available at Southwater Library only.

We are limiting the number of customers in branches at any one time so there may occasionally be a wait to enter at busier times.

We have removed tables and chairs to improve circulation of customers around the library spaces and unfortunately this means that study or workspace is currently unavailable in all libraries.

There is a free-standing hand sanitiser unit at the entrance to each library and we encourage you to use it before entering.

Face coverings are now mandatory in all libraries except for those customers with valid exemptions and children under the age of 11.

As per the national guidance libraries are taking part in Track and Trace and collecting details of those entering library branches. You can check in using the NHS app and the QR code at the entrance yourself or alternatively a member of staff will take your details at the enquiry desk.

Toilets are available in council libraries for you to use with the exception of Newport where public access to toilets is not currently possible.

Public computers are currently only available in our council run libraries at Southwater, Newport and Wellington. If you wish to use a PC you will need to pre-book by calling 01952 382915.

  • There are limited PC’s available and a limited number of sessions through the day so pre-booking is required.
  • Pre-booked sessions are for 45 minutes only and start on the hour.
  • At this time customers can only book one session per week. This will be reviewed as we move through the roadmap and the coming months and move towards the end of social distancing.
  • Customers are required to wear a suitable face covering for the duration they are using a computer, except those with valid exceptions.
  • The PC’s (including the monitor, keyboard, mouse, desk and chair) will be cleaned between each customer session.
  • Printing and photocopying will be available. This service is cash only at this time.

We understand that some customers are unable to visit or due to the current situation would prefer not to make a trip out in public to a physical building so we have some alternative options for you.

Digital Library

Our digital library at is open 24/7 and you can access it for free at home anytime you like.

With your library card you can borrow e-books and e-audio books and download a wide variety of e-magazines using our Libby app. You can also research your family history from the comfort of your home using Ancestry.com, a service normally only available within a library branch.

View our digital library section.

If you don’t have a library card yet, just register online in as little as five minutes and you can start using the online library resources. View information on how to register online for a library card.

Home Library Service

With the help of our network of community volunteers we are continuing to offer a delivery service of library books direct to people’s homes for those in need.

If you require books delivering to your home and want to know if you qualify please email us on homelibraryservice@telford.gov.uk.

If you are aware of someone who might need this service and has no internet access please pass on contact details to us via the above email address (ideally a name and telephone number) and we will get in touch with them.

No, all overdue charges have been suspended since March 2020 and will remain so during the current health emergency.

We will reintroduce our usual programme of events and activities as soon as we can hold them safely and guidance allows.

We are holding online Bounce and Rhyme sessions every Tuesday and Thursday, 10.15am - 10.45am, via Microsoft Teams. To receive your free invite please visit the Eventbrite website to book.

Can’t find an answer to your question above? Contact us on libraryenquiries@telford.gov.uk and we will get back to you.

We would like to thank all our customers for their patience during this time. Stay safe.