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Telephone information and advice service

Wellbeing Independence Partnership - a telephone information and advice service for adults with care and support needs

The Wellbeing Independence Partnership (WIP) is a council commissioned service comprising of a group of agencies who work together to deliver advice, information and guidance to residents of Telford and Wrekin. The partnership brings together the Carers centre, Age UK and Telford and Wrekin CVS. 

The Wellbeing Independence Partnership is the first point of contact for all enquiries relating to Adult Social Care in Telford and Wrekin. Our friendly and knowledgeable staff provide information, advice, and guidance for the general public about health and social care. We work with people to identify their strengths and help them to stay independent for longer with access to community-based solutions.

We provide whole family services for people, their families and family carers and we work alongside adult social care ensuring that people get the right help, at the right time, from the right service. We support our clients to tell their story once.

We are able to provide outreach across the borough via a range of solutions such as:

  • wellbeing peer support groups
  • community marketplace events
  • individual home visits where required.
  • booked appointment with an Adult Social Care professional.

We aim to provide preventative services to support people in the early stages and avoid the need for emergency assistance.

We can make referrals to other services such as care and Occupational Therapy if this is deemed necessary for the client.

If you would like to discuss your options or would like to find out more about how you can access an array of community led support please contact us, our phone lines are open Monday to Friday 9am - 5pm.

Last updated: 04/03/2022 15:45