My Options - COVID-19 service updates

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Our top priority is the safety and wellbeing of the people who access our services and our staff. 

During these unprecedented times we have had to review our services to meet Government guidelines.

We, like other care and support providers, have entered the next phase, where we need to consider and plan new ways of working to meet the strict COVID-19 Government guidance around social distancing and health and safety means our access to buildings, transport and community facilities. At this time, this means that we will not be possible to offer the same type of service that has previously been provided in our day activity buildings. 

What are we doing now?

Building on the success of our virtual activities, we have launched a co-ordinated programme of exciting activities for people to get involved in. These focus on developing skills in using technology safely, independent living skills, looking after yourself, getting active, connecting with friends and local communities and Stepping into Work.

For those people who require direct support we have looked at how we can provide this to people in their own homes and communities, and where safe to do so linked friends who live local to each other, to keep connected and get involved.

We continue to work closely with our Health and Safety advisors and Public Health England to implement all Government guidance in relation to building based day activity services and what we can provide, ensuring the safety of people using the service and our staff. The things we need to put in place are extensive and the numbers we can accommodate within buildings under the current Government guidance are extremely limited.

We have adopted a phased approach to opening the buildings looking firstly to those buildings that can more readily accommodate the required social distancing, handwashing and the appropriate facilities in order to meet the Government’s Covid safe requirements. We have now introduced a significantly reduced building based service in two of our hubs to a small number of people who have been assessed as needing building based support. We are continually reviewing this position in line with current guidance and how we can extend the activities and support we can provide.

As we continue to review our position and how we can provide services differently and safely in line with current Government guidance we want to hear from everyone connected to the services. Please view the information below to find out how to get involved.

You will have been contacted by a member of our new Learning Disability Social Work team and completed a review.

This allowed you an opportunity to discuss what you have been doing during the lockdown period, what you want to do now, what you aspire to do in the future, and agree what support you need to achieve this (your support plan).

This was also an opportunity for your family/carers to share their thoughts and comments about the current situation and the future.

The new Learning Disability Social Work team have undertaken reviews of everyone who attended My Options Day Activity Services before Covid. They have discussed what people have been doing during lockdown, what they want to do now, what they aspire to do in the future and what support they need to achieve this.

As part of the reviews they also talked to you as carers and family members so you could share your thoughts and comments about the current situation and the future. They also provided you details of how to contact a social worker should you have any concerns.

Download the letter sent to carers and family members in July 2020.

We recognise that with the current Covid 19 restrictions it is difficult for us to get together directly so we have put in place several options:

  • share your views and ideas with us by email to LDengagement@telford.gov.uk
  • share your views and ideas with us by letter to Deb Williams, My Options, Ground Floor, A Wing, Darby House, Lawn Central, Telford, TF3 4JA
  • speak to us directly in a one to one telephone appointment with either Deb Williams (Service Delivery Manager My Options), or Andrew Meredith – to book an appointment telephone 01952 381317.

Due to the evolving nature of the Covid-19 pandemic we are constantly reviewing our service to ensure they meet the current Government guidelines. To make sure you aware of any changes during this time we have set up this new web-page to provide any updates as and when they happen, as well as providing a series of frequently asked questions.

We will also continue to keep you updated through direct communication like this and through social media avenues.

My Options

Telephone: 01952 381317


Family Connect

Telephone: 01952 385385
Email: familyconnect@telford.gov.uk


Learning Disability and Autism team

Telephone: 01952 385577


Carer Emergency Response

Telephone: 0800 652 0442


Carers Centre

Telephone: 01952 240209


Helpline for Urgent Medical Advice including Shropdoc

Telephone: 111


Out of Hours Emergency Social Work Team

Telephone: 01952 676500


Mental Health Support

Telephone: 0300 124 0361


Branches the local voluntary organisation supporting mental health

Telephone: 01952 899205

We are seeing a greater interest in the use of technology and how it can enable people to develop a wide range of skills and keep connected.

Access to resources/hardware have been explored within an individual’s care review and support planning to ensure people can participate in their online activities.

Our programme of virtual activities has now started and it is great to see so many people getting involved.

We have worked closely with the Council’s Learning Disability Social Work team to discuss services for those people who, as part of their individual care review, required a community based support.

We have now received all the outcomes for people wanting to access support in their homes or in the community and this is now in place.

Current Government guidance highlights that the number of people who can safely access day service buildings will be significantly reduced. This is to ensure the safety of people accessing the services and our staff.

We have adopted a phased approach to opening the buildings looking firstly to those buildings that can more readily accommodate the required social distancing, handwashing and the appropriate facilities in order to be Covid compliant. We have now introduced a significantly reduced building based service in two of our hubs (Wellbeing Centre and Southwood) to a small number of people who have been assessed as needing building based support. 

We worked closely with the Council’s Learning Disability Social Work team to discuss services for those people who, as part of their individual care review, required a building based service.

Everyone involved has been contact directly and letters have been sent to those involved to explain what to expect and detailing any requirements from them as well as highlighting any health and safety aspects.

We are continually reviewing this position in line with current guidance and how we can extend the activities and support we can provide.

Due to the variety of services on offer, each person who will be accessing a service will be receiving a personalised letter explaining what their new service looks like. The letter will also detail any requirements from them as well as highlighting any health and safety aspects.

Extensive risk assessments have been undertaken for the buildings, people accessing the buildings and staff. Should you require more information please contact My Options.

Download the PPE guide for community health and social care settings: what PPE to wear and when – an illustrative guide.

Following feedback from carers regarding the virtual sessions we are now making contact with family carers ahead of, and during, virtual activities to discuss what is required and answer any questions. 

If you would like to find out more, or have any questions, please contact Jamie Rixom, Assistant Service Leader by email Jamie.rixom@telford.gov.uk.