My Options - COVID-19 service updates

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Our top priority is the safety and wellbeing of the people who access our services and our staff. 

During these unprecedented times we have had to review our services to meet Government guidelines. This has included the suspension of our Day Activity Services at Lakewood Wellbeing Centre, Wellington, Southwood Activity Hub in Hollinswood and the Skills and Enterprise Hub in Horsehay.

We, like other care and support providers, are now entering the next phase, where we need to consider and plan new ways of working to meet the strict COVID-19 Government guidance around social distancing and health and safety means our access to buildings, transport and community facilities. At this time, this means that we will not be possible to offer the same type of service that has previously been provided in our day activity buildings. 

What are we doing now?

Building on the success of our virtual activities, we are launching a co-ordinated programme of exciting activities for people to get involved in. These will focus on developing skills in using technology safely, independent living skills, looking after yourself, getting active, getting creative, connecting with friends and local communities and Stepping into Work.

For those people who require direct support we are looking at how we can provide this to people in their own homes and communities, and where safe to do so linking friends who live local to each other, to keep connected and get involved.

We are working closely with our Health and Safety advisors and Public Health England to implement all Government guidance in relation to building based day activity services and what we can provide, ensuring the safety of people using the service and our staff. This is without doubt a challenge, and any building based provision will be very different. The things we need to put in place are extensive and will mean the numbers we can accommodate within buildings under the current Government guidance will be extremely limited and therefore will be prioritised for those people with the highest level of need.

As we continue to consider and develop our plans and how we can provide services differently and safely in line with current Government guidance we want to hear from everyone connected to the services. Please view the information below to find out how to get involved.

You will have been, contacted by a member of our new Learning Disability Social Work Team who have undertaking reviews for those people who attended My Options Day Activity Services before the Covid period.

This included discussing what people have been doing during the lockdown period, what they want to do now, what they aspire to do in the future, and what support they need to achieve this.

Family carers were able to share their thoughts and comments about the current situation and the future in these discussions.

The new Learning Disability Social Work Team have undertaken reviews of everyone who attended My Options Day Activity Services before Covid. They have discussed what people have been doing during lockdown, what they want to do now, what they aspire to do in the future and what support they need to achieve this.

As part of the reviews they also talked to you as carers and family members so you could share your thoughts and comments about the current situation and the future.

Download the letter sent to carers and family members in July 2020.

We recognise that with the current Covid 19 restrictions it is difficult for us to get together directly so we have put in place several options:

  • share your views and ideas with us by email to;
  • share your views and ideas with us by letter to the above address;
  • speak to us directly in a one to one telephone appointment with either myself, Deb Williams (Service Delivery Manager My Options), or Andrew Meredith – to book an appointment telephone 01952 381317.

Due to the evolving nature of the Covid-19 pandemic we are constantly reviewing our service to ensure they meet the current Government guidelines. To make sure you aware of any changes during this time we have set up this new web-page to provide any updates as and when they happen, as well as providing a series of frequently asked questions.

We will also continue to keep you updated through direct communication like this and through social media avenues.

My Options

Telephone: 01952 381317

Family Connect

Telephone: 01952 385385

Learning Disability and Autism team

Telephone: 01952 385577

Carer Emergency Response

Telephone: 0800 652 0442

Carers Centre

Telephone: 01952 240209

Helpline for Urgent Medical Advice including Shropdoc

Telephone: 111

Out of Hours Emergency Social Work Team

Telephone: 01952 676500

Mental Health Support

Telephone: 0300 124 0361

Branches the local voluntary organisation supporting mental health

Telephone: 01952 899205

Statement regarding the Summer Playscheme 2020

You will be aware that community activities continue to have significant restrictions on how or whether they can operate. This is with regard to Government guidance regarding the Coronavirus pandemic.

Telford & Wrekin Council will continue to work with families who have significant support needs through their allocated Case Workers or Social Workers. We know that families understand that the Government guidelines and advice remains in place about minimising contacts and social distancing, all of which can be challenging. We remain committed to supporting children and families. We thank families for their continued understanding of the complexities and that provisions have to be based on a social care needs led risk assessment. 

Telford & Wrekin Council will not be able to offer the usual playscheme at either The Bridge School or The Willow Tree over the summer holiday period, due to the current restrictions.

There will be a ‘stay and play’ provision, but this will be for a small number of children and young people based on social care needs. The places are limited due to the implementation of the Government guidance.

Case Workers and Social Workers will be contacting families who have been allocated a place.

Telford & Wrekin Council understands that many families may find the summer holiday period challenging. If you find yourself in this position please contact your allocated worker from the Children with Disabilities team. If you do not have an allocated worker contact Family Connect on 01952 385385.

We are seeing a greater interest in the use of technology and how it can enable people to develop a wide range of skills and keep connected.

Access to resources/hardware will be explored within an individual’s care review and support planning to ensure people can participate in their online activities.

Our programme of virtual activities has now started and it is great to see so many people getting involved.

We have worked closely with the Council’s Learning Disability Social Work Team to discuss services for those people who, as part of their individual care review, required a community based support.

We have now received all the outcomes for people wanting to access support in their homes or in the community and are now starting to co-ordinate this. We will be in contact with all individuals to discuss their programme and how we may be able to support people to reach their goals and aspirations.

Current Government guidance highlights that the number of people who can safely access day service buildings will be significantly reduced. This is to ensure the safety of people accessing the services and our staff.

We are working closely with the Council’s Learning Disability Social Work Team to discuss services for those people who, as part of their individual care review, require a building based service.

The Wellbeing Centre opened the week commencing 27 July, and Southwood the following week, to those who have been identified to require a building based service as part of their recent review. Everyone involved has been contact directly and letters have been sent to those involved to explain what to expect and detailing any requirements from them as well as highlighting any health and safety aspects.

Due to the variety of services on offer, each person who will be accessing a service will be receiving a personalised letter explaining what their new service looks like. The letter will also detail any requirements from them as well as highlighting any health and safety aspects.

Extensive risk assessments have been undertaken for the buildings, people accessing the buildings and staff. Should you require more information please contact My Options.

Download the PPE guide for community health and social care settings: What PPE to wear and when – an illustrative guide.