Local support available

For anyone needing a confidential listening ear or may be experiencing a mental health crisis.

Telford & Wrekin Council Community Support Lines

Community support line is now open, if you are over 70, or under with underlying health conditions you can contact they for support. Information about services can also be found on the Live Well Telford website.

Telephone: 01952 382030

View information about the Telford & Wrekin Council Community Support Line

Branches / TACT

One to one telephone support, online/virtual support groups as well as listening service are available from their team of staff and volunteers. Support is available for people with mental health and/or substance misuse issues.

Telephone: 01952 899204

Visit Facebook for information about Branches / TACT

Telford Mind – listening support line

Telford Mind provides a listening service which offers individuals the opportunity to explore their thoughts and feelings in a non judgemental, confident and safe environment, helping you on your road to recovery.

Telephone: 07434 869248

Visit Facebook for information about Telford Mind

Mental Health Services helpline

Midlands Partnership NHS Foundation Trust (MPFT) is an integrated organisation that provides physical and mental health, learning disabilities and adult social care services, signposting and access service for NHS mental health services.

Telephone: 0300 124 0365

Visit the Mental Health Services Helpline website


Confidential listening and a safe place to talk about whatever is getting to you. If you are feeling distressed or are concerned about someone else.

Telephone: 116 123

PRISM Community Support Service

Community support service providing peer led emotional support and listening service for bereaved adults, children and young people.

Visit the Live Well Telford website for information about the PRISM Community Support Service


Based in Shropshire we provide bespoke training, counselling, psychotherapy and clinical supervision and governance for all sectors. Merulae offer support groups (using technology such as Zoom) to provide support around mental health, loss and anxiety.

Visit the Merulae website


Inspire2Thrive Telford allows our members to make use of each other’s specialist expertise, experience and knowledge, sharing resources in an open and transparent manner to ensure we provide the best possible service to local people across the whole of Telford and Wrekin. ThriveTelford was established in 2013 to ensure there is a co-ordinated local response to the needs of vulnerable people in Telford. The founder members of ThriveTelford – Stay, Bromford, Maninplace, Wellington YMCA and The Salvation Army Kip Project came together out of a shared ethos and belief that with the right support, everybody has the potential to “Thrive”.

Visit the Inspire to Thrive website

Telford Senior Citizens Forum

The Telford Senior Citizens Forum is offering telephone support to older people who would benefit from regular contact. Volunteers call at regular times to chat and check that people are coping. We can also help with computer advice and problem solving.

Telephone: 07932 828333 or 07552 975676 (Monday to Friday from 10am - 4pm)
Email: enquiries@twseniors.org.uk

Visit the Telford Senior Citizens Forum website

Telford Autism Hub

Telford Autism Hub is funded by Telford and Wrekin Clinical Commissioning Group and is a CVS community managed project. If you are living with autism or seeking information, advice and guidance the Telford Autism Hub can help.

Telephone: 01952 916109

Visit the Telford Autism Hub website

Telford Carers

Telford Carers offer services to family and friend carers of all ages from 5 years upwards. If you look after someone who couldn't manage without you and they live in Telford and Wrekin then we are here for you. We deliver a range of high quality support for carers including information and advice, wellbeing support groups, social respite activities and access to grants and training.

Telephone: 01952 240209

Visit the Telford Carers website

Impact Telford

 We support people through counselling and psychotherapy, as well as offering a consultancy service to organisations, helping them improve the mental well-being and emotional health of their team. Our counsellors are all based at our centre in Madeley, Telford, Shropshire as well as seeing clients in Shrewsbury.

Whether you’re struggling with your own mental health and looking for a counsellor, whether you’re concerned about someone else, or whether you’re looking for training and guidance on supporting your colleagues we can help.

Please note also offering free emotional support sessions to those bereaved during the COVID-19 crisis, or those whose mental health has suffered due to the current situation.

Telephone: 01952 223165
Email: info@impacttelford.co.uk

Visit the Impact Telford website


Beam provide a telephone support service for emotional health and well-being for young people aged up to 24 years old who are registered with a GP in Shropshire, Telford or Wrekin. Our team of experienced well-being practitioners and volunteers will listen to whatever is troubling you.

Please email askbeam@childrenssociety.org.uk and one of their trained well-being practitioners will contact you to discuss what help you need and look at the best time to call you.

Visit the Beam website


The Kooth team are here to provide free, safe and anonymous online support and counselling. The whole team are made up of friendly and experienced individuals who want to help you.

Visit the Kooth website


Recharge can support you if you are aged 12 to 21 and have issues with drugs, alcohol or any addiction, or if you live with a family member who struggles with addiction. Recharge provide group projects and support with drug and alcohol addiction and emotional well-being

Visit the Recharge website


Landau is a supported employment and training charity that transform over 800 lives a year across the West Midlands by providing routes to employment, access to learning, social enterprise help and support for personal growth.

Visit the Landau website

Last updated: 11/11/2020 11:55