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Adult social care

Adult Social Care Charter

Adult Social Care Charter

Our charter has been co-produced with staff and members of our Making It Real Board. These experts by experience have worked alongside us to shape the Adult Social Care Charter, ensuring it reflects the principles that matter most to them.

The charter is built around five overarching commitments that guide all staff when supporting individuals and the people who are important to them.

Our making it real essential ingredients...

  • We will always promote your independence.
  • We will listen with empathy and understanding.
  • You will know who to contact and we will always get back to you.
  • Our conversations will be honest and personal to you, we won’t just tick boxes.
  • We will respect your decisions and be honest and open.

Nothing for you, without you - what this means in practice...

  • We apply a strengths-based ethos throughout our interventions with people.
  • We ensure holistic assessments are completed, with a multi-agency approach.
  • We ensure that all visits are meaningful to the person and their families/carers.
  • We capture our assessments as a narrative. The emphasis is about having meaningful and relevant conversations.

Our promise to you...

We will empower you to share your ideas, to make suggestions and to help us find solutions.

We don't focus on limitations; we focus on opportunities and possibilities. 

Illustration of a diverse community scene showing rural and urban areas, people of all ages and abilities, renewable energy sources, and buildings under construction—highlighting sustainability and inclusion.