If you already have a social worker, tell them about your situation. They know you and your family and can ensure you get the right help and support.

If you can’t do that or if you don’t have a social worker contact Telford Council’s Family Connect or the Council’s Housing Solutions Team.

Family Connect (Children’s Services)

Family Connect is part of Children’s Services, working with children and young people to assess their needs and ensure their safety. This includes providing a home to homeless young people aged 16 or 17. If you contact Family Connect a social worker will talk to you so they can understand your individual circumstances and work out with you the best way to help and support you. In an emergency they can help you find somewhere safe to stay the night.

Phone: 01952 385385 Monday to Friday 9am to 5pm.
Email: familyconnect@telford.gov.uk

Housing Solutions Team

Housing Solutions Officers help people who are homeless, this includes homeless young people aged 16 or 17. If you contact Housing Solutions, they will ask questions to understand your circumstances. If they think you are homeless they will inform Family Connect, who will then make contact with you. If it is an emergency they can find you somewhere safe to stay the night.

Phone: 01952 381925 Monday to Friday 9am to 5pm.

Emergency Duty Team

When the Council Offices are closed contact this team if you need urgent help and support.

Phone: 01952 676500.

Children’s Services and Housing Solutions Team work together to help you and if you are homeless they will make sure you have somewhere to live and have the support you need.