Worried about money?

There’s lots we can do to help. Find out what support is on offer.

Pay for it

Changes to payment service security – please read

Our payment service provider ‘Civica’ is making changes to the security used when you make an online payment. If you are using an older web browser (for example; Internet Explorer, Google Chrome, etc.) you may find that you are unable to make a payment, however if your using an up-to-date version of your web browser you will be able to make a payment as normal.

View more information on how to change your security settings if you are unable to make a payment.

Secure payments

Our online payments system encrypts your payment information and uses 3D Secure to add additional protection. For more information on payment security and what cards you can use please view our 'Making a payment online' page.

eStore payment system

Our ‘eStore’ online payment system provides an improved shopping basket, making it easier to pay for multiple Council services at the same time, and allows you to register an account - making it easier and quicker to pay for Council services.

If you register for an eStore account you will be able to:

  • save favourite payments
  • store your payment card details
  • review your payment history
  • receive receipts and messages automatically
  • store and amend your account details

Make a payment using eStore

Please view our Frequently Asked Questions (FAQs) for guidance on using the eStore payment system. If you experience any problems using the eStore payment system please let us know by completing our online enquiry form.

The following links provide direct access to specific payment types.

Automated payment line

If our online payment system is unavailable or you prefer to pay over the phone please use our 24 hour automated payment line by calling 01952 383977.

Sign-up to My Telford

My Telford Self Service

With My Telford you can view a history of your requests and issues reported, track their progress and get local services and information based on your address. Sign-up to My Telford Self Service.

Sign-up to My Council Tax

My Council Tax graphic

With My Council Tax view your bill, set up a direct debit, request/cancel a single person discount, report change of address, view a summary of your council tax support/housing benefit claim. Sign-up to My Council Tax.