The Council issues invoices for 'sundry debts', which cover a wide variety of services such as:
- adult social care – (view information and advice on paying for your care)
- music lessons
- leisure – for example, football pitch hire
- allotments rent.
Unless you have arranged to pay your invoice by direct debit or a payment plan has been agreed with us, payment of the invoice is due immediately. Further advice and guidance is shown on your invoice.
To Visit the eStore payment system to make a payment for a Council invoice you will need your invoice number and account numbers which can be found at the top right hand corner of your invoice.
On the payment screen the 'Reference' you need to enter is your 7 digit invoice number followed by your 6 digit Account Number with no spaces in between (for example '4123456212345'). The 'Amount (£)' should be entered in pounds and pence (for example enter £10 as '10.00') - as illustrated below:
If your account number or invoice number starts with a letter rather than a number (for example 'BB AA 123456'), then unfortunately you will not be able to pay these online.
The amount due is detailed at the bottom of your invoice as shown below. In this example the total amount due is £180.
If you do not pay the full amount due or pay as per your agreed payment plan, your account will not be fully up to date. If you are struggling to pay please contact the Invoicing and Collections team as soon as possible.
If you receive regular invoices the easiest way to pay is by direct debit, it's safe and secure. To set up a direct debit please contact the Invoicing and Collections team.
Visit the eStore payment system to make a payment, you will need to quote your invoice and account numbers (these can be found at the top right hand corner of your invoice).
Over the phone
Please phone 01952 383977, quoting your invoice and account numbers (these can be found at the top right hand corner of your invoice).
The Council's account number is 55444860 and sort code: 30-18-55.
Please quote your invoice number and account number as your payment reference (these can be found at at the top right hand corner of your invoice).
If your enquiry relates to the amount of the Invoice, the services you have been charged for, or that you no longer require these services, you must contact us as soon as possible for the invoice to be amended.
The number required can be found on the front of your invoice as indicated in red below.
Failure to do so will result in further recovery action continuing.
Your invoice is due immediately unless a payment arrangement or direct debit has already been agreed. However, we understand there may be times you are unable to pay in full.
If you are struggling to pay please contact the Invoicing and Collections team as soon as possible.
If your enquiry relates to payment of this invoice or to discuss a payment arrangement, please contact the Invoicing and Collections team.
Your invoice is due immediately unless a payment arrangement or direct debit has already been agreed.
If you are finding it difficult to pay your invoice it is important that you let us know as soon as possible. Please contact the Invoicing and Collections team.
A reminder notice will be issued after 21 days. Upon receiving a final reminder no further notices will be issued and the debt will be passed without further notice or delay to either our legal department or on to enforcement agents to recover the debt on our behalf.
Telford & Wrekin Council employs two accredited enforcement/debt collection agents authorised to act on our behalf:
- visit Rossendales Ltd website
Telephone: 0844 701 3990
- visit Newlyn PLC website
Telephone: 0160 463 3001
- visit Jacobs Ltd website
Telephone: 0345 601 2692
Last updated: 30/03/2021 09:39