Scheduled maintenance to online services – My Telford and online forms

Due to essential maintenance several of our online services will be intermittently unavailable on Thursday 1 December 2022 between 5pm - 6pm. We apologise for the inconvenience.

Benefit information for landlords

Housing Benefit Landlord Portal

The Housing Benefit Landlord Portal enables you to securely access our website and view real-time information concerning the benefit payments you are receiving on behalf of your tenants.

This portal is simple to use, provides information to help you monitor your tenants’ accounts and reduces the need for you to have to contact us with enquiries about Housing Benefit payments.

New landlords who wish to gain access to the Housing Benefit Landlord Portal simply need to complete an online application form:

Complete our online form to apply for access to the Housing Benefit Landlord Portal application form (new landlords)

Once completed, we will then register your details and email you your new login details, a temporary password and a link to the portal.

Once your account has been set up, you will be able to view your landlord payment schedules, details of whether claims are suspended and weekly entitlement amounts.

Visit the Housing Benefit Landlord Portal to login to your account

Download the Housing Benefit Landlord Portal user guide for more information on the Housing Benefit Landlord Portal

Landlord accreditation scheme

The Council operates a landlord accreditation scheme. The scheme offers landlords a wide range of benefits.

Visit the Telford & Wrekin Landlord Accreditation Scheme website to access information on Housing Benefit

Data Protection

Please note: Unless your tenant has given us permission to discuss their personal information with you, the information we will be able to give you regarding a claim is limited to the details of any payments made direct to you.

Last updated: 27/06/2022 17:46

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