HRCs site rules and guidance

 

Yes, until Saturday 30 October 2021  Halesfield and Hortonwood HRCs are open from 9am - 5pm Sunday to Friday and 8am - 6pm on a Saturday.

Visitors are advised to wear a face covering during their visit and keep to a safe distance.. We expect there will be queues at times, so if you do have to visit, please be prepared to queue and be patient. View the live camera at Halesfield HRC to view the queues at the entrance and view the live camera at Hortonwood HRC to view the queues at the entrance, however please note the cameras will only show if there is a queue at the entrance to the site, not how long the queue is. Queues are unpredictable and change quickly.

Speed up your visit to the site by sorting your recycling and rubbish before you set off so that you can dispose of it as you make your way around the site, especially if you are not familiar with the location of the recycling/disposal containers. Download the Hortonwood site map and Halesfield site map.

Safety is Veolia’s first priority and all site users are expected to follow site rules.

Each site is different and has its own set of guidance. Posters will be displayed explaining what this involves. Please pay attention to container labels and only put your recycling and waste in the correct container. Please do not use containers that have a barrier or signage saying, ‘not in use’. Please help reduce movement around the site and minimise the time for unloading by sorting your waste before you visit. HRCs operate a one-way system and site maps are available for Hortonwood and Halesfield. The maps will help you plan how best to load your boot so that you can dispose of items as you make your way around the sites.

Should you need help unloading your recycling and waste please speak to a site operative and ensure you are wearing a mask and maintaining a safe distance, thank you.

Until Saturday 30 October 2021 Halesfield and Hortonwood HRCs are open Sunday to Friday 9am - 5pm and Saturday 8am - 6pm. Please be patient and kind to site staff and other users whilst visiting. You can view the live camera at Halesfield HRC to see the queue at the entrance and view the live camera at Hortonwood HRC to see if there is a queue at the entrance currently, however please note this changes quickly and will not show you the extent of the queue.

An online booking system is not ideal for a number of reasons. Not all households have online access and our call centre is already stretched with managing calls from our residents who need essential support. An appointment system would also be difficult to manage for practical reasons, as some people may take longer than others to complete their visit which would then have a knock-on effect on residents waiting in the queue. People may also turn up and queue, not realising that a booking system is temporarily in place, which would lead to delays and frustration if they are turned away. We are operating a ‘one in, one out’ system to aid social distancing and to keep any queues flowing as efficiently as possible. You can also View the live camera at Halesfield HRC to see if there is a queue at the entrance currently and view the live camera at Hortonwood HRC to see if there is a queue at the entrance currently, however please note this changes quickly and will not show you the extent of the queue.

The Council is responsible for the collection and disposal of household waste i.e. waste that is generated by our residents from non-business activities, and this includes the Household Recycling Centre services, as these services are partly funded by Council Tax. Therefore we are unable to accept business waste at the HRCs. To allow the sites to be used for business use would be an illegal use of public money. By Law, since 1990, it has been a responsibility of ‘any commercial activity’ – whether run from home or its own premises – to manage the waste it produces safely and responsibly. This is known as their ‘Duty of Care’ and failure to comply with the law could result in fines. View more information about commercial waste and how to manage the waste.

Yes, however you will require an e-permit to access the sites, these can be used at either of the HRC sites. View more information about E-permits and the vehicle types allowed to use our HRCs.

Depending on the size of your vehicle you can visit HRCs. Please note that some vehicles require an E-permit to access the sites, these can be used at either of the HRC sites. View more information about E-permits and vehicle size restrictions.

Some larger vehicles and all vehicles with trailers require an e-permit to access the sites, which can be used at either of the HRC sites. View more information about E-permits and vehicle size restrictions.

Yes, but have your thought about giving your unwanted items a new life, please view our reuse section for more information about recycling and reusing

Any further changes or restrictions will depend on a number of things, including Government guidance on social distancing, the number of staff needed to open safely if staffing levels drop, whether reprocessing centres are open – these are the places that we take the recycling to once it has been sorted at the HRC. The logistical considerations are not as straightforward as all that, and we will continue to review daily.

Last updated: 27/07/2021 15:14

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