Paying for your care

Support is available for residents through the Cost of Living web pages. This includes financial support and advice guides for working age residents and retired residents, as well as information on: Benefit payments and finances Mental health and wellbeing Bills and affordable warmth Food, toiletries and clothing .

There are a number of websites that contain useful information, advice and online tools to help plan for the future as well as checking that you are getting all the benefits that you are entitled to. View our Planning for the Future pages.

The following agencies can provide you with independent financial information and advice:

Citizens Advice

• Telephone: 01952 567193
• Email: case@telfordcab.co.uk
• Visit the Citizens Advice Local website
• Visit the Citizens Advice National website

Money Helper:

• Visit the Money Helper website

Contact (for families with disabled children):

• Telephone: 0808 808 3555 Submit an online enquiry:
• Submit a query to the Contact team
• Cost of Living advice 

Age UK Advice line:

• 0800 678 1602
• Open 8am to 7pm, 365 days a year.
• Local branch telephone: 01743 233123
• Age UK National website

Society of Later Life Advisors (SOLLA)

• Website: Society of Later Life Advisors (SOLLA)
• Telephone: 0333 2020 454
• Email: admin@societyoflaterlifeadvisers.co.uk

Live Well Telford - All Age Communicty Directory

• For more local information, advice and support please visit Live Well Telford.

Please note that the Council’s role is that of a facilitator and the final choice of independent financial advisor will lie entirely with the person seeking that advice. The Council accepts no responsibility or liability for any direct or indirect loss, damage or inconvenience caused by any inaccurate or incomplete advice nor for the content of any websites (or the content of websites that are accessed via links to that website).

A wide variety of support is available for carers across Telford and Wrekin. The one stop guide to the latest information, advice, guidance and contacts to support carers is available in our Carers Wellbeing Guide.

• Download a copy now.
• If you would like to have a Carers Assessment please contact Family Connect on 01952 385385, selecting option 3 when prompted.

If your circumstances have changed you can arrange a review of your care by contacting Family Connect:

• Monday to Friday 9am - 5pm. Telephone: 01952 385385 (option 3)
• Email: familyconnect@telford.gov.uk
• Text (SMS): 07537453177

If the Council helps to fund your care, you are legally required to tell us about any changes to your income, savings or property that you own, as this may affect the amount you have to pay.

If you fail to tell us about any changes or try to reduce your assets (such as by selling your home or giving money to others) so that it is not available to pay for care, we may reclaim any monies that you should have paid to the cost of your care.

You can update your details by contacting the Financial Case Management

• Team: Telephone: 01952 383820
• Email: FinancialCaseManagementTeam@telford.gov.uk
• As well as telling us by telephone and email, you can now tell us by completing the online financial assessment: Access the online financial assessment.

You can pay your contribution and/or additional charges a variety of ways:

• Please visit our payment page if you wish to pay online. 
• 24 hour payment line: 01952 383977 (quoting your payment reference)
• Via your bank: The Council's bank account number is 55444860, sort code 30-18-55
• You can also set up a Direct Debit: the safest and easiest way to pay is by Direct Debit. You will never have to worry about missing a payment and it only takes 5 minutes to set up.
• Sign up today at here or call us on telephone 01952 383986 and select option 4.
• The Direct Debit form is also enclosed with this document. When making a payment please quote your 7 digit Invoice number followed by your 6 digit account number with no spaces in between, for example 4123456212345. These numbers can be found on the front of the invoice.

If you are struggling to pay, please contact the Financial Case Management team immediately.

• Telephone: 01952 383820
• Email: FinancialCaseManagementTeam@telford.gov.uk

Community Alarms - A community alarm helps people remain independent in their own home by providing 24/7, 365 support via a home telephone and emergency button for the person to wear.

If you have any questions or queries about an existing community alarm, or you are interested in the benefits of them, please contact our Assistive Technology team.

• Telephone: 01952 381250
• Email: AssisTech.sensory@telford.gov.uk

Appointee and Deputyship- When someone is unable to make decisions as they lack capacity, appointee and deputyship may be available. For more information on what an appointee or deputy does please visit:

• Deputyship information
• Appointeeship information

If you have any questions or queries about appointee and deputyships, please contact our Appointee and Deputy team:

• Telephone: 01952 383360
• Email: Appointeeanddeputy@telford.gov.uk

Self-funder A self-funder is a person who must pay for the full cost of their care and support due to having relevant capital above the upper capital limit in force at the time, is not eligible for financial support as an outcome of a full financial assessment. If you have any questions or queries about self-funding, please contact the Financial Case Management team:

• Telephone: 01952 383820
• Email: FinancialCaseManagementTeam@telford.gov.uk

Deferred payments If you own your property and become a permanent resident at a care home but want the Council to pay for some of your care costs, you can ask us to consider entering into a Universal Deferred Payment Agreement with you. If you have any questions or queries about deferred payments, please contact the Financial Case Management team.

• Telephone: 01952 383820
• Email: FinancialCaseManagementTeam@telford.gov.uk

Giving one or more people power of attorney means that they can decide who is to be responsible for your property, money and personal welfare if you are no longer able to do so. For example, if you were ill, had an accident, or no longer had the mental capacity to look after your own affairs.

• What is Power of Attorney?

Some benefit claimants are unable to manage their benefit affairs, usually because of mental incapacity or severe physical disability. Where no one else is able or suitable to do so, such as a relative, friend or solicitor, Telford & Wrekin Council can apply to the Department for Work and Pensions (DWP) to be appointed to act on behalf of the benefit claimant in order to deal with their benefits.

• Appointeeship and deputyship

There is a wide range of disability-related financial support, including benefits, tax credits, payments, grants and concessions.

• Financial help if you're disabled

If you own your property and become a permanent resident at a care home, but want the Council to pay for some of your care costs you can ask us to consider entering into a UDPA with you.

• Universal Deferred Payment Agreements

The council will ask you to pay toward the cost of your care or support services you receive. We use government guidance to help us work out what you can afford to pay.

• Paying for your care factsheet