My Telford

You can now report issues and request services via the MyTelford mobile app and website. Please note: users that are already logged into the MyTelford app will need to ensure they log out and back in. View more information.

Carers Emergency Service

The Emergency Response Carers’ Service provides free immediate assistance when you are unable to help someone who is reliant on your support.

This is a responsive and reliable replacement care service, for carers who care for an adult over the age of 18 years.

The aim: peace of mind when a crisis occurs. The service offers free replacement home-based support for up to 72 hours, in an emergency or crisis situation.

To access the Emergency Response Carers’ Service contact:

  • Weekdays (office hours)
    Monday to Friday from 9am to 5pm contact Family Connect on 01952 385385, please select option 3 and ask for the Emergency Response Carers’ Service.
  • Weekends and out of office hours
    Friday 5pm through to Monday 9am and public holidays contact Emergency Duty Team (EDT) on 01952 676500, ask for the Emergency Response Carers’ Service.

Last updated: 07/07/2023 10:18