This accessibility statement applies to www.telford.gov.uk, my.telford.gov.uk, webforms.telford.gov.uk and dac.telford.gov.uk, which are managed by Telford & Wrekin Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 250% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Text colour and text size
We provide the ability to change the theme used across the website, where black text on a white background may be difficult to read you can try other colour schemes and contrasts, for example the 'High contrast' of yellow text on a black background. You can also change the size of the text on the screen, the spacing between the letters and switch the font used across our pages. View our accessibility settings page for details of how to change colours and fonts.
We also use the 'browsealoud' assistive technology app to help users navigate our site and we use plain English as much as we can to make the content easier to understand.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments are not clearly written
- some tables do not have row headers
- some pages have poor colour contrast
- some heading elements are not consistent
- some images do not have good alternative text
- some buttons are not correctly identified
- images contain text which you may not be able to read
- links don't make sense on their own
- PDF documents aren’t fully accessible to screen readers
- videos don’t have captions or audio description
- interactive tools are difficult to navigate using just a keyboard
- you cannot modify the line height or spacing of text
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- maps (and the information displayed on them) are not picked up in full by assistive technology for example keys elements such as magnification and points of interest
- live video streams do not have sub-titles
Feedback and contact information
If you would like to comment on the accessibility of this website, or request any of the information in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us using our website feedback form.
We aim to get back to you within 14 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Web Services team using our website feedback form.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person
We provide a text relay service for people with hearing impairment or speech impediment. The number is 18001 (01952) 380000. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Telford & Wrekin Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed on this page.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images don’t have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to resolve this issue by September 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.
Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text). We plan to resolve this issue by September 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.
On some pages the same link text is used for different link destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan to resolve this issue by September 2021. When we publish new pages we’ll make sure link text meets accessibility standards.
On some pages the purpose of each link can't be determined from the link text alone. This doesn't meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan to resolve this issue by September 2021. When we publish new pages we’ll make sure link text meets accessibility standards.
On some pages tables do not have a description set using the caption element. This doesn't meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to resolve this issue by September 2021. When we publish new tables we’ll make sure they meet accessibility standards.
PDFs and other documents
Some of our PDFs and other documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments. Essential documents will be reviewed and made accessible by September 2021.
On some pages there isn't sufficient contrast between the colour of the text and the background, making it hard to read the information. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We plan to resolve this issue by September 2021.
On some pages the language has not been set in a way that can be understood by a screen reader. This doesn’t meet WCAG 2.1 success criterion 3.1.1 (Language of Page). We plan to resolve this issue by September 2021.
On some pages the tabbing order is not logical when navigating using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. We plan to resolve this issue by September 2021.
On some pages HTML is used to format content rather than CSS. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Information and Relationships. We plan to resolve this issue by September 2021.
On some pages headings don't cascade inside the features on the page. This fails WCAG 2.1 success criterion 2.4.10 (Section Headings). We plan to resolve this issue by September 2021.
Final payment screens
The Civica payment service is not responsive on mobile devices, this fails WCAG 2.1 Success Criterion 1.4.8 (Visual Presentation). We are working with the supplier to address this issue. At this time we are awaiting confirmation from the supplier as to when a fix will be implemented.
Councillors’ minutes and papers
Documents that are supplied to us by other organisations will not be edited to make them accessible.
Documents that are supplied to us by other organisations or members of the public will not be edited to make them accessible.
We have assessed the cost of fixing the issues with Councillors’ minutes and papers, and the Planning Portal. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment of this in September 2021.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing services e.g. PDFs that give users complex information in a clear format, using illustrations etc, or forms that were published as Word documents. By September 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example annual reports or documents used as an archive reference for work conducted in that year. Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations. All of our pre-recorded and edited film clips will feature subtitles/captions or a transcript. By September 2021 we plan to ensure all our pre-recorded videos meet the required standard.
Embedded clips from YouTube
When embedding Youtube content, it automatically generates non-compliant HTML5 code. We’re currently monitoring this to see if it has a negative effect on the overall user experience. At the time of publication that is not the case, but linked film clips will not function without the non-compliant code.
Embedded images from Flickr
We have a selection of photo albums on the site, some of which are only hosted on the photo-sharing website, flickr.com. The code used to embed an image or album can create non-compliant elements.
Maps and mapping services are exempt as long as essential information is provided in accessible digital manner for maps intended for navigational use. By September 2021 all maps will be presented alongside text equivalent information, where appropriate, for example, address/location details.
We aim to meet the needs of all visitors to our site, but we don’t yet have a way of presenting geographical information (maps and site plans etc.) in a fully achievable and accessible format. Currently all accessible map solutions would be impossible to implement for all residents due to both resource and installation issues. As new technologies emerge we will revaluate this topic.
What we’re doing to improve accessibility
We plan to identify and fix issues according to the timescales shown for each area above.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020. This website was last tested on August 2020. The test was carried out by Telford & Wrekin Council. We tested a large sample size of page types and varieties from our site, with the aim to make sure all types of user journey and the most popular tasks were represented, e.g. the main homepage and also the content listed under service landing pages.
We complete our accessibility audits by testing how the site performs when accessed using accessibility tools such as Siteimprove (to test coding elements) and WebAIM Contrast Checker (to test the contrast levels between colours with hexadecimal accuracy).